Professional Services Manager – fluent Arabic and English

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SailPoint

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

🔒 Cybersecurity

🏢 Enterprise

☁️ SaaS

Cybersecurity • Enterprise • SaaS

SailPoint is a leader in identity security solutions, providing an intelligent and autonomous platform designed to meet the evolving security needs of modern enterprises. Their products, including IdentityIQ and Identity Security Cloud, offer a unified and comprehensive approach to managing and securing enterprise identities. SailPoint helps organizations mitigate cyber risks, improve IT efficiency, and maintain compliance through advanced capabilities such as cloud infrastructure entitlement management, non-employee risk management, and data access security. By integrating AI and machine learning, SailPoint enables organizations to streamline identity processes, enhance security measures, and accelerate onboarding. They serve multiple industries, including education, financial services, government, and healthcare, by offering tailored identity governance and administration solutions.

📋 Description

• Support each customer’s journey by managing the strategic efforts required to deliver SailPoint’s solutions • Combine management experience with product and process training to understand SaaS and/or Software delivery practices • Work with management to shadow projects and sales efforts to take accountability for client experience • Responsible for engagement scoping, client communication, internal team management, escalation support, and overall service delivery • Oversee the full scope of customer engagements and ensure the professional growth of team members • Provide strategic updates on client performance to Senior Management • Identify new opportunities for expanding SailPoint solutions and services footprint • Participate in staffing decisions, utilization management, performance reviews, and career development support • Assist direct reports in career development by providing regular feedback, coaching and guidance

🎯 Requirements

• 7+ years of professional experience at a Software , SaaS , or consulting company • 3+ years of project management experience • 2 + years of people management experience • Exceptional mentorship and leadership skills with a passion for continuous improvement • Experience with project management duties (project planning, budget, scope, schedule, stakeholder, and risk management) • Exceptional communication skills and extensive experience working with clients and partners • Outstanding organizational and multi-tasking abilities • Extensive experience working with Sales to scope services projects for enterprise software

🏖️ Benefits

• Great technical and career growth opportunities • Equally accessible opportunities for all employees