Professional Services Manager

🕒 May 15

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

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SailPoint

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

🔒 Cybersecurity

🏢 Enterprise

☁️ SaaS

Cybersecurity • Enterprise • SaaS

SailPoint is a leader in identity security solutions, providing an intelligent and autonomous platform designed to meet the evolving security needs of modern enterprises. Their products, including IdentityIQ and Identity Security Cloud, offer a unified and comprehensive approach to managing and securing enterprise identities. SailPoint helps organizations mitigate cyber risks, improve IT efficiency, and maintain compliance through advanced capabilities such as cloud infrastructure entitlement management, non-employee risk management, and data access security. By integrating AI and machine learning, SailPoint enables organizations to streamline identity processes, enhance security measures, and accelerate onboarding. They serve multiple industries, including education, financial services, government, and healthcare, by offering tailored identity governance and administration solutions.

📋 Description

• Ensure that services are provided, implemented correctly, and billed in a timely and accurate manner • Partner cross-functionally during the sales process, own the services portions of deals, including presentations, RFP responses, and proposal/SOW generation • Interact with sales reps and sales leadership during the pre-sales and post-sales (delivery) phases • Serve as the senior point of contact for client escalations • Oversee the financials of your team’s projects, with a focus on profitability and productivity to ensure long term client success • Work with the Resource Management Office (RMO) to mediate and prioritize staff resources to strategically align with the needs of the overall PS business • Provide project management duties on occasion for customer engagements as needed • Provide strategic updates on client performance to SailPoint Senior Management. Providing regular status updates to account teams and Sales Managers • Work closely with Customer Success Managers to establish and maintain customer satisfaction throughout the entirety of a customer implementation • Identify new opportunities for expanding SailPoint solutions and services footprint to maximize client success and SailPoint revenue growth • Take responsibility for the management of the team, including participation in staffing decisions, utilization management, performance reviews, and career development support • Assist direct reports in career development by providing regular feedback, coaching and guidance on personal development • Coach Engagement Managers and project team members on project performance and development areas • Participate in recruiting and employee development activities to ensure a balanced team with the right set of skills.

🎯 Requirements

• 7+ years of professional experience at a Software, SaaS, or consulting company • 3+ years of project management experience • 2+ years of people management experience • Exceptional mentorship and leadership skills with a passion for continuous improvement • Experience with project management duties (project planning, budget, scope, schedule, stakeholder, and risk management) • Exceptional communication skills and extensive experience working with clients and partners • Outstanding organizational and multi-tasking abilities • Extensive experience working with Sales to scope services projects for enterprise software • Travel: This position requires up to 15% travel • Education: Bachelor’s degree or equivalent work experience.

🏖️ Benefits

• Professional Services Managers are self-directed, highly motivated, and experienced leaders that thrive when overseeing and building a services organization. • SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team.