Senior Lifecycle Supervisor

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Saipos | Sistema para Restaurante

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🍽️ Food & Beverage

📦 Logistics

💼 Consulting

Food & Beverage • Logistics • Consulting

Saipos is a comprehensive restaurant management system that offers solutions for various types of food establishments, including delivery services, pizzerias, sushi bars, and franchises. With features like digital menus, automated delivery routing, and financial control, Saipos aims to enhance operational efficiency and improve customer service for its users. The software integrates with major delivery apps and is designed to streamline business processes within the food service industry, making it an ideal choice for over 10,000 restaurants looking to optimize their management practices.

📋 Description

• Lead the RevOps Lifecycle squad, ensuring delivery of quarterly objectives aligned with Saipos' retention, expansion, and customer-base health goals • Define and propose goals, capacity planning, onboarding cycles, ramp-up, account distribution, interdepartmental SLAs, and customer journey design, always data-driven • Monitor and analyze the end-to-end customer journey, identifying bottlenecks by stage and segment • Monitor Lifecycle and critical SaaS metrics, presenting analytical insights to executive forums and weekly business reviews • Support the definition and review of health scores, churn risk criteria, and retention and expansion playbooks • Lead the full people management cycle, including 1:1s, individual development plans (PDI), feedback, performance reviews, and team development • Build, prioritize, and track the squad roadmap during planning rituals • Run blameless postmortems and retrospectives • Orchestrate deliveries involving CRM, journey automation, BI, product analytics, and event instrumentation • Propose, execute, and monitor changes to Lifecycle processes, policies, and tools • Ensure quality and governance of dashboards, automations, integrations, playbooks, and documentation • Provide technical input on journey modeling, validation of retention cohorts, design of health scores, and review of product event instrumentation

🎯 Requirements

• Bachelor's degree in Business Administration, Engineering, Marketing, Economics, Information Systems, or related fields • Previous formal leadership experience such as supervision, coordination, or tech lead with people management • Strong command of the management cycle, including 1:1s, Individual Development Plans (PDI), feedback, and performance review cycles • Proven experience in RevOps, CsOps, CxOps, or related areas within SaaS companies • Practical mastery of the end-to-end customer journey and post-sale rituals • Solid understanding of Lifecycle metrics and SaaS KPIs • Understanding of onboarding/implementation, customer success, support, and product-led retention • Hands-on experience with CRM, product analytics, and customer support tools • Strong analytical skills and executive-level communication • Ability to read and query data using SQL and BI tools such as ThoughtSpot, Looker, Metabase, or similar • Strategic perspective for prioritization and the maturity to lead a multidisciplinary squad • Previous experience at B2B SaaS companies during high-growth/scale-up phases • Familiarity with CS and Support methodologies, including health scores, CS motions, KCS, ITIL, and modern support operation practices • Familiarity with AI applications applied to RevOps and CX • Experience in food service, fintech, marketplace, or other high-operational-density ecosystems

🏖️ Benefits

• PJ (contractor) contract with 30 days paid time off per year • Health insurance with 100% of premiums paid by the company (for PJ after 6 months) • Dental plan (for PJ after 6 months) • Life insurance • Full equipment kit • Home office allowance – R$180.00/month • Birthday day off • Gympass discount • No dress code — be yourself! • Extended maternity and paternity leave