Mulesoft Technical Manager

🕒 March 11

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Salesforce

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

SaaS • B2B • Artificial Intelligence

Salesforce is a leading cloud-based software company that provides a comprehensive customer relationship management (CRM) platform. The platform connects all company data and teams on an integrated, AI-driven system to improve sales, customer service, and marketing efforts. Salesforce offers scalable solutions for businesses of all sizes, including small and medium enterprises, and provides industry-specific solutions to modernize operations, save time, and reduce costs. Salesforce also offers educational resources through Trailhead and a wide selection of apps on AppExchange to extend its CRM capabilities.

📋 Description

• Lead a team of technical architects and consultants as they deliver MuleSoft solutions to our customers. • In addition to people leadership, career coaching, and project oversight responsibilities for the team, you will build our practice through leading internal initiatives, contributing to the technical practice business plan, developing methodology, creating team enablement, onboarding new architects, and recruiting to build the team. • This role is 50% billable and in addition to team leadership, you will work with our customers and partners to solve critically important business challenges using MuleSoft’s Anypoint Platform. • You will lead customer, partner, and MuleSoft technical teams through multi-phased delivery projects and provide hands-on delivery guidance to influence standards for development, governance, and the operational life cycle. • You will be a key member of the cross-functional Mulesoft leadership team. • Collaboration and alignment across Sales, Customer Success, Pre-Sales, and Product teams will be integral to your success.

🎯 Requirements

• 12+ Experience leading by example and being a player and a coach. • A background as a professional services leader with experience growing a practice and a strong consulting background in a credible system integrator firm or high growth enterprise software vendor • A collaborative mindset and the ability to gain trust with your team and across internal and external functional leaders • Experience architecting MuleSoft services integrations including a solid understanding of on-premise and cloud-based infrastructures, SDLC pipelines, configuration, and deployment. • Experience with API and integration security with solid grasp of authentication and authorization concepts and principles. • 6-10 years of proven track record leading integration teams and architecting solutions within a diverse technical team of clients, system integrators, contractors, and internal teams. • A background in conducting technical workshops with technical and business clients to drive effective services and implementations • The ability to communicate complex technical concepts in a simple yet comprehensive way to non-technical and technical professionals alike • A desire for continuous study of new technologies and functionality, and involvement in projects that push the capabilities of existing technologies. • An appreciation for operational excellence when it comes to bookings and utilization forecast, contract terms, etc. • Excellent verbal and written technical documentation skills • Experience managing people and projects in a matrix'd environment • Establish credibility with smart engineers quickly • Ability to motivate people, instill accountability and achieve results • Strong verbal and written communication skills, impeccable organizational and time management skills • Agile, proactive, comfortable working with ambiguous specifications and can prioritize on the fly • Knowledge of MuleSoft AI developments such as Mule AI Chain, Topic Center, API Catalog, MCP, Agentforce Connectors • Familiarity with AI & ML concepts, including predictive and generative AI, Retrieval-Augmented Generation (RAG), Large Language Models (LLMs), and Agentic AI. • Passion for continuous learning and experimentation with emerging AI technologies, including prompt engineering, new LLM models, and agentic AI frameworks. • Good to have - Basic understanding of Agentforce and building AI agents. • Experience developing with Continuous Integration (CI) pipelines • Knowledge on publish & subscribe integration design models • Experience using Jenkins and Nexus technologies • Experience with solutions on Salesforce products/platform technologies. • Experience building Service Cloud applications is a definite plus. • Ability to learn quickly in a highly dynamic environment • Ability to take ownership of project delivery and multi-task on multiple projects/feature development • Bachelor degree in computer science or equivalent is desired, Masters would be preferred.

🏖️ Benefits

• Accommodations if you need a reasonable accommodation during the application or the recruiting process