Salesforce Support Engineer – Industries, Revenue Cloud

🕒 May 13

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Salesforce

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

SaaS • B2B • Artificial Intelligence

Salesforce is a leading cloud-based software company that provides a comprehensive customer relationship management (CRM) platform. The platform connects all company data and teams on an integrated, AI-driven system to improve sales, customer service, and marketing efforts. Salesforce offers scalable solutions for businesses of all sizes, including small and medium enterprises, and provides industry-specific solutions to modernize operations, save time, and reduce costs. Salesforce also offers educational resources through Trailhead and a wide selection of apps on AppExchange to extend its CRM capabilities.

📋 Description

• Responding to customer requests that have been escalated from Tier 2 support analysts. • Assist third-party developers in troubleshooting their integration with salesforce.com APIs, Apex, Visualforce and implementation of other salesforce.com developer products. • Writing sample code, and client libraries, and contributing to Open Source projects. • Creating knowledge base materials dedicated toward operational efficiency while also empowering and enabling the developer community. • Resolving customer service issues and skilfully managing complex customer service problems. • Developing and maintaining technical expertise in assigned areas of product functionality and utilising that expertise effectively to help customers.

🎯 Requirements

• Bachelors / Master’s Degree in Computer Science / Information Systems / Information Technology • 2 to 6 years Salesforce engineering/programming work experience • Minimum 2 years of hands-on experience, strong Knowledge of Industries or Revenue Cloud products (CME or CPQ or HINS or Any CORE product or OmniStudio, SF CPQ, Pricing, Billing) (Mandatory) • Any Industry or Revenue Cloud Certification is mandatory. • Salesforce Certified Platform Administrator, Platform Developer (Mandatory) • Salesforce Certified Industries CPQ Developer & CPQ Administrator (Preferred) • Core Developer Skills (Mandatory) • LWC and Apex Code Experience. • Ability to communicate technical concepts clearly and effectively. • Solid knowledge of JSON, XML, YAML, preferably experience using server-to-server web services (SOAP & REST) • Some APIs also require strong AJAX web application development experience and knowledge of browser compatibility issues. • Excellent written and verbal Communication skills. • Solid understanding of Internet technologies: firewalls, web servers, web proxy servers, etc. • Understanding of database concepts and data management (RDBMS) and SQL • Previous experience with Salesforce.com CRM and its technologies. • Broad knowledge of OWD, User Sharing, Visibility and Licensing • Understanding of User Creation and Authentication • Good understanding of Experience Sites Customisation, Considerations and Limitations

🏖️ Benefits

• Unlimited vacation • Health plan • Wellness reimbursement