Senior Operations Analyst

🕒 May 22

🐊 Florida, Ohio, +3 more states – Remote

🐊 Florida – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

💵 $94k - $142.3k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

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Salesforce

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

SaaS • B2B • Artificial Intelligence

Salesforce is a leading cloud-based software company that provides a comprehensive customer relationship management (CRM) platform. The platform connects all company data and teams on an integrated, AI-driven system to improve sales, customer service, and marketing efforts. Salesforce offers scalable solutions for businesses of all sizes, including small and medium enterprises, and provides industry-specific solutions to modernize operations, save time, and reduce costs. Salesforce also offers educational resources through Trailhead and a wide selection of apps on AppExchange to extend its CRM capabilities.

📋 Description

• Lead the orchestration and expansion of global RFx triage operations across all regions (e.g., EMEA, APAC, LATAM, ASEAN). • Project manage innovation, configuration, and automation orchestration initiatives for the RFx triage intake and assignment process. • Oversee the operational process and system configuration for the triage intake and assignment of complex, high-value international RFx deals to Bid Managers. • Champion and maintain the configuration of Agent-first processes and tools to drive productivity and alignment with the Agentic Enterprise framework. • Create and maintain strategic documentation, standardization, and training frameworks essential for scaling and continuous improvement of RFx Triage processes globally. • Drive continuous improvement methodologies by capturing process exceptions and implementing innovation updates for RFx triage intake and assignment processes. • Ensure rigorous compliance and quality assurance for the RFx triage system. • Manage change effectively, ensuring seamless adoption of new automation and triage processes across global stakeholders. • Conduct regular, high-impact presentations featuring comprehensive data analysis, dashboards, and detailed reporting to influence executive-level decisions. • Contribute to new market penetration and revenue growth objectives through successful delivery of automation and triage enablement projects.

🎯 Requirements

• Demonstrated experience operating at a senior analyst (or equivalent) level through successful operations and execution. • Proven ability to manage the scope and complexity of international operations across numerous countries. • Strong background in developing and deploying scalable frameworks and AI-driven process automation solutions. • Strategic communication and problem-solving skills, specifically in preparing and delivering executive-level presentations and comprehensive reporting. • Experience in a bid management, proposal or operations management role within the technology consulting industry, supporting responses for government organizations. • Demonstrated ability to translate business requirements into working solutions using available tooling and products. • Demonstrated ability to drive measurable business results, such as significant process improvements, while maintaining quality. • Prompt engineering / LLM tools (ChatGPT, Claude, Gemini, Agentforce, Slackbot) • No-code/low-code automation (Salesforce Flow, Slack automation) • Process mapping & workflow redesign • Comfort with CRM/ERP data (Salesforce a big plus).

🏖️ Benefits

• time off programs • medical • dental • vision • mental health support • paid parental leave • life and disability insurance • 401(k) • employee stock purchasing program