Founding Customer Success Manager

Job not on LinkedIn

🔥 12 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

SalesJack

WebsiteLinkedInAll Job Openings

1 - 10 employees

🏗️ Construction

📣 Marketing

Construction • Marketing • CRM

SalesJack is the go-to sales platform designed specifically for building suppliers. It offers a modern suite of CRM, marketing, and analytics tools tailored for the building materials industry, enabling businesses to grow their revenue and empower their sales teams. With features such as custom dashboards connected to ERP data and automation tools for managing leads and customer communications, SalesJack streamlines sales processes and enhances productivity for its users.

📋 Description

• Collaborate directly with founders to build out our customer success program: • Lead onboarding sessions for new accounts (sales managers, reps, admins) • Build playbooks, short videos, and help-center resources. • Track product usage data, proactively engage accounts that are under-utilizing. • Hold regular check-ins (monthly/quarterly business reviews). • Surface success stories

🎯 Requirements

• Experience in customer success in B2B SaaS • Builder mindset: scrappy, comfortable with imperfect processes, enjoys shaping playbooks • Thrive in fast-paced, ambiguous early-stage settings. • Proven ability to drive retention, adoption, and long-term customer success. • Experience leading executive-level conversations, business reviews/QBRs, and complex client presentations. • Nice-to-Haves: Experience or interest in the construction industry. • Experience using and/or implementing CRMs

🏖️ Benefits

• Significant Equity & Leadership Role: Meaningful early-stage equity and a clear path to leadership as we scale. • Immediate Impact: Work closely with our clients to get the most from our platform. Collaborate with our product team to bring customer ideas to life. • Sustainable Growth: Join an experienced team focused on building a company with strong fundamentals and enduring value.