Business Operations Specialist

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Salsify

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

📣 Marketing

📦 Logistics

💰 $200M Series F on 2022-04

Consulting • Marketing • Logistics

Salsify is a company that provides a unified Product Experience Management (PXM) platform to help brands and retailers streamlined the process of managing and distributing product content. Their solutions focus on centralizing, connecting, and automating product content to drive growth, enhance efficiency, and improve the digital shopping experience. Salsify also offers Supplier Experience Management (SXM) platform to automate onboarding and validation of product content from suppliers, ensuring a seamless flow of data across the digital shelf. The company is committed to helping brands and retailers enhance their presence on the digital shelf through advanced product content syndication, enabling them to engage more effectively with consumers and achieve omnichannel leadership.

📋 Description

• Support day-to-day execution of Salsify’s commercial and services operations engine • Track services capacity, workload coordination, delivery scheduling, consultant availability, and project assignments in Kimble • Process and triage incoming GTM field enablement and operational requests • Coordinate request distribution, task completion, and operational deliverables with GTM managers • Coordinate cross-functional handoffs between Sales, Marketing, Global Services, and Revenue Operations • Support administrative steps as deals transition from sales to active implementation • Maintain SOPs, service playbooks, workflow guides, change logs, and team enablement sites in Confluence and Google Docs • Gather, organize, consolidate, and format operational inputs and reporting in Google Sheets • Prepare capacity summaries, pipeline updates, team availability updates, performance decks, and ad-hoc operational reports • Provide basic administrative support, user updates, troubleshooting, and process guidance across Salesforce, Kimble, Gong, and Jira • Act as a first line of contact for operational inquiries and escalate complex system or architectural issues • Gather feedback from delivery leads, sales representatives, and marketing managers • Provide cross-functional backup and operational support across the operations team

🎯 Requirements

• Understanding of Salsify’s product, field dynamics, and cross-functional delivery motions • Strong organizational skills and collaborative mindset • Ability to support sales, marketing, and global services operations • Experience or ability to track staffing allocation, services capacity, workload, and scheduling in Kimble • Ability to triage GTM support and field enablement requests • Ability to coordinate tool access, request distribution, task completion, and operational deliverables • Ability to maintain SOPs, playbooks, workflow guides, change logs, and knowledge bases • Proficiency with Google Sheets and Google Docs • Familiarity with Confluence • Familiarity with core GTM and Services platforms such as Salesforce, Kimble, Gong, or Jira • Ability to provide basic troubleshooting, user updates, and process guidance • Ability to gather and format operational reporting, capacity summaries, pipeline updates, and performance slides • Willingness and ability to collaborate across Sales, Marketing, Global Services, and Revenue Operations • Ability to surface scheduling bottlenecks, data gaps, and field requests to the Senior Manager of GTM Operations

🏖️ Benefits

• Equity in the form of stock options for all Salsify employees • Health and medical benefits for full-time employees • Paid time off (PTO) for full-time employees • Total Rewards plan for full-time employees • Potential commission plan or bonus incentive for eligible roles • Reasonable accommodations during the application, interview, and employment process