B2B Business Travel Consultant, GDS

🕒 May 25

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Salve.Inno

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2024

🎯 Recruiter

🤝 B2B

Recruitment • B2B

Salve. Inno is a recruitment and consulting firm that connects exceptional talent with businesses through personalized hiring strategies and global remote sourcing. The company specializes in recruitment for roles across sectors such as marketing, forex, and iGaming, offering candidate sourcing, screening, and career-site driven hiring experiences while emphasizing DE&I, communication, and innovative process building. Founded in 2024 and headquartered in Gdańsk, Poland, Salve. Inno operates with a small team and a global footprint via remote job listings and consulting services.

📋 Description

• Provide high-quality travel support via phone, email, and chat • Manage hotel, flight, rail, and car rental bookings accurately and efficiently • Handle complex itineraries, ticketing, reissues, cancellations, EMD/MCO issuance, and PNR management • Support customers with self-service functionality across digital platforms and mobile applications • Ensure compliance with travel policies, operational procedures, and global travel regulations • Work closely with internal teams to resolve travel-related issues and improve customer experience • Maintain strong knowledge of suppliers, destinations, booking systems, and travel industry processes • Participate in internal training sessions, supplier updates, and operational meetings • Provide operational feedback to improve processes and customer satisfaction • Maintain SLA targets, quality standards, and operational KPIs within a dynamic support environment

🎯 Requirements

• Fluent German and good English communication skills (B2 level or higher) • Previous experience within Business Travel or Corporate Travel environments • Hands-on experience with GDS systems such as Sabre, Amadeus, or Galileo (essential) • Strong understanding of ticketing, reissues, cancellations, EMD/MCO issuance, and PNR management • Knowledge of complex itineraries, airfare construction, negotiated fares, and routing • Understanding of ARC and BSP booking practices • Experience with NDC, low-cost carriers, and third-party aggregators is considered an advantage • Strong customer service and communication skills • Ability to multitask and manage urgent travel requests effectively • Comfortable working in a fast-paced international support environment • Availability to work rotating shifts between Monday and Friday, 07:00 AM - 07:00 PM

🏖️ Benefits

• Comprehensive healthcare, insurance, and wellbeing support • Retirement savings and equity participation opportunities • Flexible time-off policies and parental leave benefits • Travel-related perks and commuting support • Modern international office environment with collaborative culture • Strong professional growth and career development opportunities within a high-growth technology company • Dynamic and innovation-focused work environment