Customer Service Agent, Japanese

Job not on LinkedIn

🔥 42 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 21 days.
• 25 open roles for a team of 13.
• No salary listed.

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Salve.Inno

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2024

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Salve. Inno is a recruitment and consulting firm that connects exceptional talent with businesses through personalized hiring strategies and global remote sourcing. The company specializes in recruitment for roles across sectors such as marketing, forex, and iGaming, offering candidate sourcing, screening, and career-site driven hiring experiences while emphasizing DE&I, communication, and innovative process building. Founded in 2024 and headquartered in Gdańsk, Poland, Salve. Inno operates with a small team and a global footprint via remote job listings and consulting services.

📋 Description

• Provide high-quality customer service and address customer needs via phone, email and messaging platforms • Assist customers with queries regarding hotels, flights, activities and other travel-related services • Handle a high volume of customer and partner enquiries efficiently and professionally • Resolve customer issues and concerns, including operational, pricing and invoicing matters • Identify opportunities to enhance customer service through self-service solutions and process optimisation • Share feedback and participate in initiatives aimed at improving operational efficiency • Communicate regularly with Team Leaders and Managers regarding performance, feedback and coaching • Carry out office-based administrative tasks as needed • Collaborate with colleagues to ensure a positive overall customer experience

🎯 Requirements

• Minimum N1 level of Japanese and good working proficiency in English (B1/B2) • At least 1 year of experience in a customer-facing or partner-facing position • Strong customer service skills, demonstrating attentiveness, empathy, patience and reliability • Excellent written and verbal communication abilities • Professional and confident telephone manner • Strong attention to detail • Flexibility to work rotating 24/7 shifts, including weekends and public holidays, based on business needs • High level of integrity and the ability to manage confidential information responsibly • Ability to perform effectively in a dynamic, fast-paced working environment

🏖️ Benefits

• Work-from-home opportunity based in the Philippines • Attractive and competitive compensation package • Performance-based bonus opportunities • Employee benefits package • Opportunities for career progression and professional growth • Access to thousands of free online learning courses • Comprehensive initial training and continuous coaching • Welcoming, inclusive and supportive workplace culture • Opportunity to collaborate with an international team • Relocation assistance

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