Customer Success Manager

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $148.5k - $181.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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SambaNova Systems

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

🤖 Artificial Intelligence

🔧 Hardware

🏢 Enterprise

Artificial Intelligence • Hardware • Enterprise

SambaNova Systems is a technology company focused on advancing artificial intelligence and deep learning. They offer an enterprise-grade AI platform that is purpose-built for generative AI, enabling organizations across various sectors to rapidly deploy state-of-the-art AI capabilities. SambaNova's platform integrates from hardware chips to AI models, providing powerful solutions for high-performance computing and AI workloads. Their technology is utilized in fields such as science, public sector applications, and the development of sovereign AI solutions. The company's innovations include alternatives to GPUs, high-speed AI inference, and scalable AI hardware systems.

📋 Description

• Own the post-sales relationship for a portfolio of enterprise accounts, serving as the primary point of contact from onboarding through renewal and expansion. • Build tailored success plans aligned to each customer's AI adoption goals — translating their business objectives into measurable outcomes with SambaNova's platform. • Lead onboarding and go-live efforts, coordinating with Solutions Engineering, Professional Services, and Product teams to ensure smooth deployments. • Monitor adoption metrics and platform utilization; proactively identify churn risks and build mitigation plans in partnership with the account team. • Drive upsell and cross-sell opportunities by demonstrating expanding business value and introducing customers to new use cases across departments. • Act as the voice of the customer internally — synthesizing feedback on product gaps, feature requests, and roadmap priorities for the Product and Engineering teams. • Deliver executive business reviews (EBRs) showcasing ROI, usage trends, and strategic recommendations for deeper AI adoption. • Partner with Sales, Solutions Engineering, and Marketing to develop customer advocacy programs, case studies, and reference accounts.

🎯 Requirements

• 5–10+ years in Customer Success, Technical Account Management, or related enterprise-facing roles, ideally in AI/ML infrastructure, cloud computing, or deep-tech hardware or software. • Demonstrated ability to manage complex, multi-stakeholder accounts and build executive-level relationships with technical and business audiences. • Working knowledge of AI/ML workflows, large language models (LLMs), or HPC infrastructure — enough to credibly engage with data science and ML engineering teams. • Proven track record of driving adoption, retention, and expansion within a technical enterprise product. • Excellent project management skills with the ability to manage multiple priorities and coordinate across internal teams in a fast-moving environment. • Strong written and verbal communication skills; able to distill complex technical concepts for both executive and practitioner audiences. • Bachelor's degree or equivalent experience in a technical or business field.

🏖️ Benefits

• 95% premium coverage for employee medical insurance • 77% premium coverage for dependents • Health Savings Account (HSA) with employer contribution • Dental insurance • Vision insurance • Short/Long term Disability insurance • Basic Life insurance • Voluntary Life insurance • Accidental Death & Dismemberment (AD&D) insurance • Flexible Spending Account (FSA) options including Health Care, Limited Purpose, and Dependent Care • Subscription to Headspace • Gympass+ membership with access to physical gyms • One Medical membership • Counseling services with an Employee Assistance Program • Well-being benefits for dependents