Implementation Consultant

🔥 5 hours ago

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Samsara

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🏢 Enterprise

🚗 Transport

🔐 Security

💰 Seed Round on 2014-08

Enterprise • Transport • Security

Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.

📋 Description

• Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform • Manage the deployment of Samsara technology to customers, enabling customers to achieve quick time to value in their investment • Create launch plans and a roadmap to increase product usage • Track implementation progress, participation, product adoption, and account health • Run training sessions, demonstrate Samsara’s technology, and work through challenges with customers and day-to-day users of the system across numerous use cases • Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers • Deeply understand the Samsara platform’s capabilities and explain them to customers of all types • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a growth mindset, Be inclusive and Win as a team) as we scale globally and across new offices

🎯 Requirements

• 3+ years of experience in a Implementation consultant, Customer Success, account management, or consulting role. SaaS experience preferred • Bilingual (Spanish and English) is required • Strong spoken and written language skills for working with multiple teams and publishing documentation • This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence • Experience supporting or working with technical products • Excellent consultative skills with experience in end-to-end system implementations • Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software • Diplomacy, tact, and poise under pressure when working through customer issues • Bachelor’s degree from a 4-year institution • Candidate must be based in Mexico, or willing to relocate

🏖️ Benefits

• Flexible, employee-led remote model • Professional development stipend • Comprehensive health and parental leave plans