Manager, Business Technology Support

November 14

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Samsara

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Enterprise • Transport • Security

Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.

1001 - 5000 employees

Founded 2015

🏢 Enterprise

🚗 Transport

🔐 Security

💰 Seed Round on 2014-08

📋 Description

• Own and optimize core tools and systems that power Samsara. • Optimize the employee support experience and drive positive technology experiences for employees. • Hire and develop our global IT Team; scale the global team significantly. • Be a clear communicator to Exec leadership about the state and strategy. • Drive outbound engagement to understand satisfaction or challenges with the services provided. • Own operational metrics, SLAs, industry benchmarks, and operational excellence for the department. • Drive core security and compliance projects to ensure protection of information assets. • Strategize and lead key innovation projects that will improve user technology experiences.

🎯 Requirements

• 6+ years in an IT services, IT program management, technical support, or systems role. • Experience managing a team. • Experience with tools such as google workspace, slack, okta, zoom etc. • Experience successfully managing people and projects. • Expertise in our IT systems listed above. • Strong analytical and project management skills, proven ability to design and communicate clear processes, and a detail-oriented yet flexible approach to problem solving. • Impeccable discretion when handling sensitive and confidential information. • Excellent self-management and interpersonal skills. • Positive, tenacious attitude while delivering on complex and challenging projects. • BA / BS with a technical degree (Computer Science, Computer Engineering, Mechanical Engineering, MIS, etc.)

🏖️ Benefits

• Full time employees receive a competitive total compensation package • Employee-led remote and flexible working • Health benefits • Professional development opportunities • RSU awards for eligible roles • Paid time off