Manager, CS Operations

Job not on LinkedIn

🕒 February 24

🐻 Alaska, California, +11 more states – Remote

🐻 Alaska – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🌽 Illinois – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ⚓ Rhode Island – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

💵 $106.8k - $143.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Samsara

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🏢 Enterprise

🚗 Transport

🔐 Security

💰 Seed Round on 2014-08

Enterprise • Transport • Security

Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.

📋 Description

• Partner closely with Manager to VP-level CS Leadership to optimize our Customer Success motion, ensuring scalable, efficient processes that drive ACV, retention and expansion. • Lead a team of high performing CS Ops professionals, and help Samsara continue to define and improve our model for post-sales Operational Support • Run large cross-functional projects focused on improving Customer outcomes, including process redesign, tooling enhancements, and analytics-driven improvements. • Intake, assess, and prioritize CS-specific requests and process gaps based on business impact and effort, developing a roadmap aligned to core company goals. • Collaborate with Post Sales Systems and Rev Tech teams to enhance automation, deliver scalable tooling, define business requirements, conduct UAT, and manage end-user communications. • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

🎯 Requirements

• 6+ years of experience in Revenue Operations roles, preferably supporting Customer Success specifically, supporting cross-functional sales organizations within a fast-paced, iterative, forward-thinking SaaS environment. • This is a high impact position with high internal visibility that requires strong priority management and high emotional intelligence • Proven ability to drive improvements in Revenue workflows through cross-functional project management and build long-term solutions. • Strong organizational skills and business judgment with a track record of leading complex projects from strategy through execution. • Analytical mindset and ability to use data to influence strategy and decision-making. • Advanced experience with Gainsight and Salesforce strongly preferred • Excellent communication skills and experience translating policy/process into field-facing resources and guidance. • Bachelor’s degree from a top university; focus in business, finance, economics, or engineering preferred. MBA optional.

🏖️ Benefits

• Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, and much, much more.