Senior Customer Success Manager

🔥 3 minutes ago

🇲🇽 Mexico – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Samsara

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

📦 Logistics

🏗️ Construction

🏥 Healthcare

💰 Seed Round on 2014-08

Logistics • Construction • Healthcare

Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.

📋 Description

• Partner with customers to understand their fleets and unique challenges • Advise customers on customizing Samsara’s IoT platform • Serve as a long-term customer partner • Collaborate cross-functionally with Sales, Support, Sales Engineering, and Product • Ensure customers improve the safety, efficiency, and sustainability of operations • Create joint success plans covering objectives, metrics, timelines, and barriers • Lead renewal-focused business reviews and align on upcoming goals • Explain Samsara platform capabilities to businesses across multiple industries • Mitigate escalations and resolve customer issues • Handle general customer inquiries and questions • Provide multichannel service through phone, web, email, and channel requests • Prioritize work queues, backlogs, and incoming requests • Provide customer service from initial request through transaction closeout • Champion Samsara’s cultural principles as the company scales globally

🎯 Requirements

• 2-5 years of experience in a Customer Success, account management, or consulting role • SaaS experience preferred • Experience supporting or working with technical products • Strong problem-solving skills • Bachelor’s degree from a 4-year institution • Spanish and English fluency • IA tools fluency (Claude/ Pilot/ Gemini, others) • Ability to take initiative and thrive in a fast-paced, change-heavy environment

🏖️ Benefits

• Above-market total compensation through base salary, performance-based bonus/variable pay, and equity (for eligible roles) • Flexible, employee-led remote model • Professional development stipend • Comprehensive health plans • Parental leave plans • Flexible working model • Remote work support where aligned with operational requirements • Offices open for employees who prefer to work in-person