Senior Customer Success Manager

🔥 8 minutes ago

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Samsara

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🏢 Enterprise

🚗 Transport

🔐 Security

💰 Seed Round on 2014-08

Enterprise • Transport • Security

Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.

📋 Description

• Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform. • Compose joint success plans with customers, outlining their objectives, metrics, timelines, and effectively removing any barriers to achieving business value. • Orchestrate renewal-focused business reviews with our customers where we look back at past successes and align on upcoming goals. • Deeply understand the Samsara platform’s capabilities and explain them to businesses of all types - field services, utilities, long-haul transportation, school buses, and many more. • Mitigate escalations and resolve customer issues. • Help Customers with a wide range of general inquiries and questions. • Solve customer issues and escalations about Samsara products and services. • Experience in multi-channel servicing including excellent phone skills and good writing skills for Web, email, and channel requests. • Ability to prioritize work queue and backlog in addition to incoming customer requests. • Provide excellent customer service throughout the service cycle from initial request to final close out of the transaction. • Champion, role model, and embed Samsara’s cultural principles as we scale globally and across new offices.

🎯 Requirements

• 2-5 years of experience in a Customer Success, account management, or consulting role. SaaS experience preferred. • Experience supporting or working with technical products. • Solutions-oriented with strong problem-solving skills. • Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment. • Bachelor’s degree from a 4-year institution. • Spanish and English fluency. • Has strong bias for standardization & automation, the ability to think big, with insistence on high standards.

🏖️ Benefits

• Comprehensive health and parental leave plans • Professional development stipend • Flexible, employee-led remote model