Senior Customer Success Manager

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Docusign

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2003

🛍️ eCommerce

💸 Finance

☁️ SaaS

eCommerce • Finance • SaaS

Docusign is a leading provider of electronic signature technology and Intelligent Agreement Management (IAM), enabling organizations to create, manage, and secure agreements digitally. It simplifies contract lifecycle management, automates document processes, and facilitates customer experiences by transforming agreement data into actionable insights. With a trusted platform used by millions worldwide, Docusign helps businesses reduce risk, save time, and improve efficiency in various sectors, including financial services, insurance, real estate, and government.

📋 Description

• Own and manage a portfolio of accounts and renewals in an assigned territory • Develop and drive effective customer success and value strategies • Identify growth opportunities and negotiate favorable renewal terms • Conduct regular business reviews with customers to ensure they are adopted and deriving value from the product • Serve as the primary point of contact for escalation concerns • Collaborate with internal resources to develop growth and risk mitigation strategies for key accounts

🎯 Requirements

• 5+ years of experience within Sales, Renewal Management, Account Management and/or Customer Success, ideally within SaaS offerings • Experience with quota-carrying roles and proven history of meeting key performance indicators • Experience with deal negotiation cycles with a successful track record, ability to navigate across internally and with the customer in a trusted advisor/consultative approach • BA/BS degree or equivalent work experience • Strong contract negotiation skills with experience driving contracts to completion on-time • Excellent written and verbal communication skills • Salesforce experience • Ability to convey value through interactions with customers