Strategic Customer Success Manager

🕒 July 3

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Samsara

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🏢 Enterprise

🚗 Transport

🔐 Security

💰 Seed Round on 2014-08

Enterprise • Transport • Security

Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.

📋 Description

• Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform. • Manage the deployment of Samsara technology to large-scale customers, enabling customers to achieve quick time to value in their investment. • Create launch plans and a roadmap to increase product usage. • Track implementation progress, participation, product adoption, and account health. • Run training sessions, demonstrate Samsara’s technology, and work through challenges with executives and day-to-day users of the system across numerous use cases. • Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers. • Deeply understand the Samsara platform’s capabilities and explain them to customers of all types. • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a growth mindset, be inclusive and win as a team) as we scale globally and across new offices.

🎯 Requirements

• 5+ years of experience in a Senior Customer Success, Enterprise Customer Success Manager, Senior Account Management, or Strategic Consulting role. Enterprise SaaS experience preferred. • Bilingual (Spanish and English) is required. • Strong spoken and written language skills for working with multiple teams and publishing documentation. • This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence. • Experience supporting or working with technical products. • Excellent consultative skills with experience in end to end system implementations. • Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software. • Diplomacy, tact, and poise under pressure when working through customer issues. • Bachelor’s degree from a 4-year institution. • Candidate must be based in Mexico.

🏖️ Benefits

• Professional development stipend • Comprehensive health and parental leave plans • Flexible working model