Strategic Customer Success Manager

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Samsara

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🏢 Enterprise

🚗 Transport

🔐 Security

💰 Seed Round on 2014-08

Enterprise • Transport • Security

Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.

📋 Description

• Drive customer success by ensuring our clients enhance the safety, efficiency, and sustainability of their operations with our IoT platform. • Collaborate with customers to develop success plans, identify objectives, define metrics, and overcome barriers to business value realization. • Partners with cross-functional teams like Product, Support, Finance, etc. to drive progress on customer requests. • Facilitate executive business reviews to align on goals and celebrate successes with customers and Samsara leadership. • Conduct workshops to understand customer operations, recommend workflow enhancements, and maximize the value of Samsara products. • Develop a deep understanding of the Samsara platform's capabilities and effectively communicate them to diverse businesses across various industries. • Partner with cross-functional teams to address customer requests and drive progress on customer initiatives. • Serve as a mentor to the wider Customer Success team, championing Samsara's cultural principles.

🎯 Requirements

• 6+ years of work experience, with recent experience in senior Customer Success, account management, or strategic consulting roles. • Strong priority management skills, emotional intelligence, and the ability to manage demanding, high-visibility positions. • Experience supporting or working with technical products and solutions. • Proven track record of building trust, effective communication, and driving change with stakeholders at all levels. • Bachelor’s degree from a 4-year institution.

🏖️ Benefits

• Flexible working model • Professional development stipend • Comprehensive health and parental leave plans