Senior Systems Analyst – Customer Success

Job not on LinkedIn

47 minutes ago

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $99.7k - $150.8k / year

⏰ Full Time

🟠 Senior

⚙️ Systems Engineer

🦅 H1B Visa Sponsor

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Samsara

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Enterprise • Transport • Security

Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.

1001 - 5000 employees

Founded 2015

🏢 Enterprise

🚗 Transport

🔐 Security

💰 Seed Round on 2014-08

📋 Description

• Own and evolve the Customer Success technology ecosystem — with primary focus on Gainsight, and strong collaboration across Certinia, Salesforce, Gong, Matik, and automation platforms such as Zapier or Workato • Be hands-on with all aspects of these systems, including designing business rules that analyze customer data, and trigger actions for the customer success team to proactively engage with customers • Maintain responsibility for integration builds and maintenance • Translate business needs into scalable technical solutions that align with Samsara’s Customer Success strategy and sprint delivery framework • Partner cross-functionally with CS Operations, GTM Systems, and Data teams to gather requirements, document use cases, and maintain reliable integrations and data flows • Apply Agile delivery practices — estimate and break down work into sprint-sized deliverables, track progress in JIRA • Proactively manage workload and communication — update stakeholders on timelines, risks, and trade-offs; raise blockers early; and maintain transparent documentation • Champion data quality and governance, partnering with Core Ops and Analytics to maintain data accuracy and ensure consistent reporting across systems • Contribute to continuous improvement of CS Ops processes, templates, and sprint execution

🎯 Requirements

• 4+ years administering Gainsight or equivalent Customer Success platforms • Proven experience supporting or optimizing Customer Success, Renewals, or Post-Sales operations in a SaaS environment • Demonstrated ability to analyze requests critically and guide stakeholders toward scalable, standards-aligned solutions • Experience working in Agile or sprint-based environments, using tools such as JIRA for workload management and delivery tracking • Strong communication skills — written and verbal — with ability to explain complex systems concepts clearly to non-technical stakeholders • Experience managing data integrations and automation tools such as Workato or Zapier • Excellent organizational skills, attention to detail, and ability to balance tactical execution with longer-term system thinking

🏖️ Benefits

• Full time employees receive a competitive total compensation package along with employee-led remote and flexible working • health benefits • much, much more