Technical Account Manager

🕒 March 24

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Samsara

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🏢 Enterprise

🚗 Transport

🔐 Security

💰 Seed Round on 2014-08

Enterprise • Transport • Security

Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.

📋 Description

• act as a trusted technical advisor, moving beyond traditional support to deliver measurable business value and drive the long-term adoption of the Samsara platform. • proactively optimize your customers' technical health and mitigate risk, ensuring they achieve their desired outcomes. • build enduring customer relationships by translating their operational goals into powerful technical solutions. • foster cross-functional collaboration with our Sales, Support, and Product teams to champion your customers' needs. • manage customer communications and expectations through critical incidents to a successful resolution.

🎯 Requirements

• 7+ years experience in a technical, customer-facing role such as technical account management, solutions consulting, or customer success, with a demonstrated track record of success. • Bachelor’s degree in Management Information Systems, Computer Science, or a related field preferred, or equivalent relevant professional experience. • Exceptional technical literacy with the ability to understand and troubleshoot complex hardware, software, and API integrations. • Strong passion for technology and a commitment to continuous learning, including an interest in AI and its applications. • A data-informed approach to understanding customer needs and a demonstrated ability to build trusted, long-term relationships. • Strong English written and verbal communication skills. • A team player who thrives in a fast-paced environment and works effectively with internal teams to drive customer success.

🏖️ Benefits

• flexible, employee-led remote model • professional development stipend • comprehensive health and parental leave plans