Samsara
Enterprise • Transport • Security
Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.
Technical Support Engineer
November 12
🗣️🇪🇸 Spanish Required
Samsara
Enterprise • Transport • Security
Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.
📋 Description
• Provide world-class hardware and software support experience to our customers. • Resolve complex customer problems and improve support across all teams. • Collaborate with other support engineers in multiple support locations. • Manage tickets, build knowledge base articles, and provide product feedback to Engineering and PM teams.
🎯 Requirements
• B.S. in Computer Science, Engineering (Mechanical/Electrical), or other technical fields. • 3-5 years of experience in support, engineering, or other technical roles. • Bilingual proficiency in English and Spanish is a must. • Experience with troubleshooting and supporting hardware & software products. • Strong familiarity with using CRMs like Zendesk or Salesforce. • Technical know-how - you’re comfortable interfacing with engineers, translating complex technical concepts into everyday language, and working with SaaS systems. • Strong bias for action, ability to dive deep, and insistence on the highest standards. • Ability to work in a hyper-growth environment with shifting priorities.
🏖️ Benefits
• Full time employees receive a competitive total compensation package • Employee-led remote and flexible working • Health benefits • Accommodations for qualified persons with disabilities
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