Technical Support Engineer – Software

November 12

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Samsara

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Enterprise • Transport • Security

Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.

1001 - 5000 employees

Founded 2015

🏢 Enterprise

🚗 Transport

🔐 Security

💰 Seed Round on 2014-08

📋 Description

• Become an expert on Samsara’s product portfolio of complete Internet of Things (“IoT”) solutions combining hardware, software, and cloud to bring real-time visibility, analytics, and AI to operations across multiple industries. • Use your technical knowledge and product expertise to troubleshoot and resolve customer issues with medium to high complexity. • Respond to customers and resolve their inquiries in a timely and helpful manner with a primary focus on meeting our SLA goals. • Partner with Enablement to author and maintain customer-facing knowledge base articles to help improve the self-serviceability for our end users. • Work closely to develop partnerships with our Engineering and Product teams in order to reproduce bugs and build testbeds as necessary. • Provide direct feedback to Support Management for product and process improvements to help enhance the customer experience. • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

🎯 Requirements

• B.S. in Computer Science, Engineering (Mechanical/Electrical), Mathematics, Science, Business, or another analytical field. • 2-5 years of experience in support, engineering, or other technical roles. • Bilingual proficiency in English and Spanish is a must. • Strong familiarity with using CRMs like Zendesk or Salesforce. • Technical know-how - you’re comfortable interfacing with engineers, translating complex technical concepts into everyday language, and working with SaaS systems. • Excellent customer service and interpersonal skills coupled with the ability to influence individual contributors and leaders across the company. • Excellent written and verbal communication skills, you can speak both Engineer and Human. • Strong bias for action, ability to dive deep, and insistence on the highest standards. • Ability to work in a hyper-growth environment with shifting priorities. • Willingness to work flexible hours with the possibility of rotating coverage for some nights, weekends, and holidays. • Experience with SaaS platform operations or you like tinkering with python, JSON, scripting, databases, or cloud systems.

🏖️ Benefits

• Health benefits • Employee-led remote and flexible working