Technical Support Specialist, German Fluency

🕒 May 5

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Samsara

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🏢 Enterprise

🚗 Transport

🔐 Security

💰 Seed Round on 2014-08

Enterprise • Transport • Security

Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.

📋 Description

• Serve as the initial technical point of contact for basic and complex customer issues • Provide in-depth technical troubleshooting for advanced issues across Samsara’s SaaS platform, hardware devices, and integrations • Actively contribute to knowledge base development by documenting detailed resolutions • Proactively identify trends in customer issues to influence product improvements • Deliver professional and clear communication to both technical and non-technical stakeholders • Champion Samsara’s cultural principles

🎯 Requirements

• Fluency in German • Bachelor’s degree or higher in a technical discipline (e.g., Computer Science, Engineering, Networking) or equivalent experience • 3+ years of experience in a technical product support or specialist role, preferably within SaaS, IoT, or networking environments • Proven track record of handling complex technical escalations and collaborating across departments • Understanding of networking concepts (e.g., TCP/IP, VPNs, DNS), cloud-based architectures, and hardware troubleshooting • Foundational knowledge in Artificial Intelligence • Demonstrated ability to mentor and guide junior team members • Analytical mindset with a proactive approach to identifying, troubleshooting, and resolving challenges • Availability to work flexible hours, including nights and weekends

🏖️ Benefits

• Comprehensive health and parental leave plans • Professional development stipend • Flexible working hours • Remote work options