Sanas
Artificial Intelligence • SaaS • B2B
Sanas is a Speech AI company offering a real-time speech-to-speech platform that includes accent translation, omni-directional noise cancellation, and a multilingual language translation mobile app. Their SaaS products are aimed at contact centers and enterprises to improve customer satisfaction, reduce handling time, enable offshore hiring in emerging markets, and boost agent confidence and productivity while emphasizing privacy and security.
Strategic Account Growth Manager
November 28
Sanas
Artificial Intelligence • SaaS • B2B
Sanas is a Speech AI company offering a real-time speech-to-speech platform that includes accent translation, omni-directional noise cancellation, and a multilingual language translation mobile app. Their SaaS products are aimed at contact centers and enterprises to improve customer satisfaction, reduce handling time, enable offshore hiring in emerging markets, and boost agent confidence and productivity while emphasizing privacy and security.
📋 Description
• Identify and execute opportunities to grow existing accounts through upsell, cross-sell, and value expansion programs, taking accounts from small initial “trial” sales to large scale implementations. • Partner with new logo Account Managers and Solutions Engineers to create success plans aligned to customer goals and business value metrics by being part of the process when the initial sale happens, to grow it across new parts of the organization. • Be part of QBRs and client meetings to analyze product usage and customer feedback to spot risks, surface opportunities, and enable tailored engagement. • Design and test lifecycle touchpoints that improve product adoption, onboarding, and expansion. • Build dashboards and frameworks to track customer health, usage KPIs, and engagement milestones. • Segment customers by vertical, size, and stage to deploy personalized growth strategies. • Collaborate with Product and Technical Support to resolve friction points and prioritize roadmap feedback. • Run voice-of-customer initiatives to capture strategic insights and communicate learnings internally. • Create and maintain internal playbooks, reporting templates, and resources to support scalable growth operations.
🎯 Requirements
• 10+ years of experience in Sales working for a BPO selling to enterprise customers. • Added value includes customer Success, Voice AI SaaS or other Growth sales roles, or GTM Operations within a B2B SaaS or AI-driven environment. • Experience in the BPO space —ideally working within a large BPO selling to enterprise customers. • Financial services client experience within the BPO ecosystem is highly preferred. • Exposure to innovation and AI strategy within BPO services is a strong plus. • Create relationships, train and educate BPO organizations how to present Sanas produces and value. • Proven success in renewals, expansions, and driving measurable customer value. • Strong analytical skills, comfortable with customer data, health scoring, and cohort analysis. • Skilled in cross-functional collaboration and influencing without authority. • Proficient with CS and CRM tools (Salesforce, Gainsight, Zendesk, etc.). • Excellent communication skills with a bias for action, experimentation, and continuous improvement.
🏖️ Benefits
• Health insurance • Flexible work arrangements • Professional development
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