Vacation Planner

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🕒 May 18

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟢 Junior

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Sandestin Golf and Beach Resort®

WebsiteLinkedInAll Job Openings

501 - 1000 employees

👥 B2C

🏠 Real Estate

⚽ Sports

B2C • Real Estate • Sports

Sandestin Golf and Beach Resort® is a large, full-service coastal resort on Florida’s Emerald Coast offering a wide range of accommodations (beachfront condos, villas, hotel rooms, and luxury homes), extensive on-site amenities (golf courses, marina, tennis and pickleball facilities, spa, restaurants, shops, and event/meeting spaces), and managed real estate and rental services. The property operates as a 2,400-acre resort community focused on leisure travel, golf and beach recreation, dining and nightlife, family activities, and real estate development and management.

📋 Description

• Capture as many reservations as possible by utilizing effective sales techniques while delivering exceptional customer service • Answer incoming telephone calls and emails in a professional, friendly, and timely manner • Book reservations for overnight accommodations accurately and efficiently • Assist guests by recommending and securing future reservations and vacation packages • Promptly follow up on guest inquiry leads to maximize second-chance bookings • Manage multiple phone calls and reservation requests in a fast-paced environment • Provide detailed information regarding resort accommodations, amenities, dining, activities, and surrounding attractions • Send brochures, confirmations, and requested resort information to prospective guests • Utilize proven reservation sales techniques to increase occupancy and revenue • Input accurate reservation details into the reservation management system • Maintain and update guest profiles, preferences, and account information • Manage daily correspondence and operational tasks to exceed guest expectations and expand customer loyalty • Deliver the highest standard of customer service to all guests and internal departments • Professionally represent the resort within the community and hospitality industry • Collaborate effectively with all departments to support resort operations • Perform additional duties as assigned by leadership, Ownership, Senior Vice President, or General Manager

🎯 Requirements

• One-year certificate from college or technical school preferred; or • Three to six months of related hospitality, reservations, sales, or customer service experience; or • Equivalent combination of education and experience • Previous experience with TRACK Pulse and/or Springer-Miller Systems (SMS) preferred • Hospitality, hotel, or resort reservations experience strongly preferred • Strong verbal and written communication skills • Ability to speak, read, write, and understand English fluently • Exceptional guest service and interpersonal skills • Strong sales ability with a focus on converting inquiries into bookings • Excellent multitasking and organizational skills • Ability to work independently with minimal supervision while contributing to a team environment • Strong problem-solving and decision-making skills • Basic mathematical and computational skills • Strong computer proficiency and office software knowledge • Ability to analyze guest needs and provide personalized vacation solutions • Professional appearance, attitude, and work ethic

🏖️ Benefits

• Must live within commuting distance for regular training purposes