Customer Service Representative

🔥 3 minutes ago

🌾 North Dakota, Minnesota, +2 more states – Remote

🌾 North Dakota – Remote ❄️ Minnesota – Remote 🗿 South Dakota – Remote 🧀 Wisconsin – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

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Sanford Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1894

⚕️ Healthcare Insurance

Healthcare Insurance

Sanford Health is the largest rural health system in the United States, dedicated to transforming the healthcare experience and providing access to world-class healthcare in America's heartland. Headquartered in Sioux Falls, South Dakota, Sanford Health serves over 1. 4 million patients and nearly 200,000 health plan members across 250,000 square miles. The integrated health system includes 48 medical centers, 211 clinic locations, and more than 160 senior living centers, employing 2,900 physicians and advanced practice providers. Sanford Health is committed to offering compassionate care through its Centers of Excellence, focusing on specialties such as cancer, orthopedics, women’s health, and genetics. Additionally, it provides affordable health insurance, engages in extensive clinical trials, and supports personalized genetic medicine.

📋 Description

• Provide effective and efficient handling of phone calls from or to Sanford Health members • Striving for excellence in understanding and resolving specific requests • Respond to customer questions via inbound and outbound calls • Coordinate with other departments to ensure customer satisfaction • Document interactions for accurate tracking and analysis • Promote the usage of self-service to callers • Provide end-user support including system issue resolution • Ensure compliance with corporate policies and procedures

🎯 Requirements

• High school diploma or equivalent preferred • Minimum of one year experience in providing customer service • General computer skills including the ability to use Microsoft products • Strong interpersonal and listening skills • Ability to deliver high quality customer service consistently

🏖️ Benefits

• Health insurance • 401(k) retirement plans • Flexible work arrangements • Paid time off • Professional development opportunities