Customer Service Representative I

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🔥 0 minutes ago

🌵 Arizona, Florida, +9 more states – Remote

🌵 Arizona – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🦬 Montana – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🏈 Ohio – Remote ❄️ Minnesota – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

💵 $19 - $25 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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SanMar

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1971

🤝 B2B

🛒 Retail

👗 Fashion

B2B • Retail • Fashion

SanMar is a leading supplier of wholesale apparel, offering a wide array of products such as T-shirts, outerwear, caps, activewear, and accessories. They offer products from various renowned brands like Nike, The North Face, and Carhartt. SanMar serves new and existing customers through detailed catalogs, custom apparel options, and numerous marketing tools. The company also emphasizes sustainability and offers compliance and safety solutions for its products. SanMar provides integrated services for custom apparel and uniforming solutions, catering primarily to businesses and organizations requiring branded or decorated apparel.

📋 Description

• Take inbound calls while maintaining a high level of professionalism and working to establish a positive rapport with every customer. • Learn computer system applications to accurately process transactions and maintain customer data. • Educate customers on products and services via phone, email, and chat communications. • Provide basic troubleshooting for customers including product knowledge, recommendations, and problem resolution. • Build and maintain positive relationships with internal customers and team members. • Stay informed on all communications and training to ensure accurate protocols are followed. • Build knowledge of relevant company products, processes, programs and technology. • Participate in other related duties and projects as assigned by the supervisor or manager. • Perform other duties as assigned. • Comply with all policies and standards.

🎯 Requirements

• Less than 1 year of customer service experience • Strong verbal and written communication skills. • Ability to multi-task and be detail oriented. • Results orientated with a strong sense of accountability and urgency. • Ability to meet accuracy and productivity expectations. • Displays strong organizational and time-management skills. • Demonstrates the ability to consistently work well in a team environment. • Must have basic math and computer skills. Experience with Salesforce and/or ODY a plus.

🏖️ Benefits

• Comprehensive medical, dental, and vision benefits • 401k plan and matches $1 for $1 up to 4% of earnings, matched & vested at every pay cycle • Life insurance • Short/long-term disability coverage • Paid maternity/paternity leave • Pet insurance • Paid Time Off: You’ll accrue paid time off on a weekly basis based on hours worked up to 112 hours per year to start. Employees also receive 8 paid holidays and 1 paid family day off.