Key Account Manager

🔥 21 hours ago

🇪🇪 Estonia – Remote

💵 €36k - €49.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 3%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Santen Pharmaceutical

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💊 Pharmaceuticals

🏥 Healthcare

🏭 Manufacturing

Pharmaceuticals • Healthcare • Manufacturing

Santen Pharmaceutical is a specialized company dedicated to ophthalmology, involved in the research, development, marketing, and sales of pharmaceuticals, over-the-counter products, and medical devices. As the market leader for prescription ophthalmic pharmaceuticals in Japan, Santen's products reach patients in over 60 countries. With a 130-year history, the company leverages its scientific knowledge and organizational capabilities to enhance the well-being of patients and society.

📋 Description

• Establish, foster and enhance customer relationships at regional and national level • Drive company awareness, value, effectiveness and profitability through successful implementation of sales promotion activities • Gather customer feedback, translate it into relevant market insights, and share insights with the wider team and management • Engage frequently with customers through product detailing and educational activities • Organize and facilitate regional educational events • Represent Santen at international congresses • Manage key account relationships within the designated area • Collect customer feedback and market insights, monitor market trends, regional performance and the competitive landscape • Use Santen’s CRM, dashboards, reporting and incentive systems to manage customer segmentation and targeting, evaluate regional performance, monitor sales targets and KPIs, and identify performance gaps and corrective actions • Collaborate with the Baltic Sales Manager and Head of Baltics • Drive sales growth and regional productivity while supporting cluster, country and EMEA projects and action plans • Maintain strong medical and commercial knowledge and stay current with relevant policies, guidelines and SOPs • Complete required administrative responsibilities on time • Collect and report adverse events to the Santen Oy Pharmacovigilance Unit • Report quality complaints and other quality-related information to the Santen Oy Quality Assurance department

🎯 Requirements

• Experience in pharmaceutical sales, particularly prescription-driven promotion • Proven understanding of pharmaceutical Sales & Marketing activities • Strong customer-service orientation • Excellent interpersonal and communication skills • Ability to build successful relationships with customers and internal and external stakeholders • Ability to turn customer feedback, competitive intelligence and market research into commercially relevant insights • Ability to work independently and as part of a team • Strong commitment to market performance • Good analytical skills • Experience evaluating regional performance and market trends using different data sources, CRM systems, dashboards and IT applications such as MS Excel • Polytechnic, Bachelor’s degree or comparable qualification in Medical or Commercial education • Fluency in English, both written and spoken • Willingness and ability to undertake significant domestic and international travel, including occasional work outside regular office hours for CME and Congress activities • Compliance with country-specific legislation, Codes of Conduct, Santen policies, SOPs and internal guidelines

🏖️ Benefits

• Flexible ways of working • Highly inclusive work environment • Equal opportunity employer • Accommodation during the recruitment process if required