Customer Support Associate

🔥 7 minutes ago

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Satellite Office

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

🤝 B2B

🎯 Recruiter

B2B • Recruitment

Satellite Office is a Philippines-based employer and workspace services company that connects Filipino professionals with global clients. It offers premium, technologically equipped office locations across Metro Manila and Cebu and places employees in roles supporting major international brands. The company emphasizes employee engagement, continuous learning and development, competitive compensation and benefits, and a people-focused culture recognized by Great Place to Work®.

📋 Description

• Oversee guest bookings and assist customers in planning their Tiny House stays • Respond to inquiries across multiple channels, including website, email, and social media • Manage reservations end-to-end, including upselling and activating promotions • Provide support via the customer contact line, including handling and resolving inquiries • Coordinate with internal teams and external partners (e.g., housekeeping, tradespeople) to ensure timely property readiness and maintenance • Address and resolve guest concerns in a professional and timely manner • Work cross-functionally with internal teams to maintain smooth day-to-day operations

🎯 Requirements

• At least 5 years of experience in customer service • Demonstrated ability to drive results and proactively improve processes • Background in travel, hospitality, or eco-tourism is highly advantageous • Strong commitment to delivering high-quality customer experiences • Excellent communication and interpersonal skills • Composed under pressure, with the ability to manage challenging situations effectively • Strong problem-solving skills and the ability to work independently when required

🏖️ Benefits

• Opportunity to work with an Australian-owned travel and tourism company focused on nature-based experiences • Flexible working arrangements • Collaborative, high-energy, and supportive team environment