IT Support Specialist

🔥 1 hour ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 33 days.
• No salary listed.

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Satellite Office

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

📦 Logistics

📣 Marketing

✈️ Travel

Logistics • Marketing • Travel

Satellite Office is a Philippines-based employer and workspace services company that connects Filipino professionals with global clients. It offers premium, technologically equipped office locations across Metro Manila and Cebu and places employees in roles supporting major international brands. The company emphasizes employee engagement, continuous learning and development, competitive compensation and benefits, and a people-focused culture recognized by Great Place to Work®.

📋 Description

• Serve as the first point of contact for all internal IT support • Manage the complete help desk queue from ticket logging through resolution • Provide remote support for M365/Google Workspace, operating systems, VPN, Wi-Fi, connectivity, and hardware issues • Execute onboarding processes, including account creation, access provisioning, hardware coordination, and induction • Execute offboarding processes, including account disabling and asset retrieval • Monitor security logs and alerts across antivirus, O365, and endpoint systems • Manage security awareness training and assist with patch management • Conduct monthly audits, including backup checks and access reviews • Maintain the IT asset inventory and report on system health • Create and maintain user-facing how-to guides and internal IT process documentation • Measure ticket resolution time, first-contact resolution, ticket backlog, audit completion, user satisfaction, and documentation output

🎯 Requirements

• Strong experience with IT help desk ticketing systems • Expertise supporting Windows and macOS environments • Admin-level knowledge of Microsoft 365 and/or Google Workspace • Experience with Active Directory, including user creation and permissions • Familiarity with endpoint protection, email filtering, and MFA • Strong remote troubleshooting skills for VPN, Wi-Fi, and connectivity • Experience with mobile device management/provisioning, such as Intune/Autopilot • Excellent remote communication and user-support skills • Experience with the specific security platforms in use preferred • Experience documenting systems, such as Confluence or similar, preferred • Highly organized, professional, patient, and timely • Detail-oriented and meticulous • Proactive and accountable, including ownership of escalations • Strong written communication skills for user-friendly documentation and IT inductions • 2–3+ years of experience in an IT Support, Help Desk, or Service Desk role • Demonstrable experience supporting users in a fully remote or hybrid environment • Proven experience managing the new-hire-to-leaver IT lifecycle, including onboarding and offboarding • Hands-on experience with security monitoring and alert management

🏖️ Benefits

• Learning opportunities, mentoring, and support for professional growth • Team-building experiences and company-wide celebrations • Wellness programs • World-class office spaces in premium business hubs • Opportunities to work directly with international clients and global brands • Continuous learning and development • Engaging employee programs • Collaborative and inclusive workplace culture

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