Financial Systems Support Specialist

Job not on LinkedIn

🔥 13 minutes ago

🇵🇭 Philippines – Remote

💵 ₱100k / month

⏰ Full Time

🟢 Junior

💻 IT Support

🚫👨‍🎓 No degree required

👻 Ghost score 6%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 37 days.

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📋 Description

• Provide first- and second-level support for Deltek Vantagepoint and BST users • Investigate, troubleshoot, and resolve system issues • Manage support requests through Freshservice, email, phone, and Microsoft Teams • Support system access, user setup, role permissions, time entry, project setup, approval workflows, invoicing, and finance-related processes • Research and resolve issues using internal documentation, vendor knowledge bases, and Microsoft Copilot • Collaborate with ERP, IT, Finance, and Operations teams on complex issues and escalations • Create, maintain, and improve user guides, process documentation, FAQs, and training materials • Identify recurring issues, support trends, and opportunities for process improvements, automation, and enhanced user experience • Assist with system testing, UAT, upgrades, enhancements, and ERP migration activities • Support change management and user adoption initiatives • Communicate system updates, process changes, and best practices • Continuously expand knowledge of ERP systems, accounting processes, and emerging technologies

🎯 Requirements

• 1-3 years of ERP, application support, or help desk/customer support experience • Basic understanding of accounting and finance processes • Ability to document processes and communicate clearly, verbally and in writing, with non-technical users • Ability to work independently and collaboratively while managing multiple priorities in a fast-paced environment • Curiosity about ERP systems and finance processes, with a commitment to continuous learning • Willingness to leverage AI tools for analysis, troubleshooting, and process improvement • Experience in a help desk, application support, finance support, or accounting support role preferred • Working knowledge of accounting concepts, including timekeeping, project accounting, accounts payable, and invoicing preferred • Hands-on experience with ERP or project accounting systems, preferably Deltek Vantagepoint, Deltek Vision, or BST preferred • Experience supporting the engineering or consulting industry preferred • Experience with Freshservice, ServiceNow, Jira Service Management, or Zendesk preferred • Strong communication, customer service, and problem-solving skills preferred • Proficiency in Microsoft Office, particularly Excel, and Microsoft Teams preferred

🏖️ Benefits

• Competitive compensation package aligned with your skills and experience • Night differentials pay to help maximize your earnings • Comprehensive HMO coverage, including a free dependent on Day 1 • Employee referral program with rewarding incentives • 20 days of annual leave • Engaging team activities and events • Career growth opportunities • Flexible work environments • Supportive leadership • Build strong, high-impact connections with key stakeholders across the business • Client engagement initiatives

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