ScalableOS
201 - 500 employees
🤝 B2B
☁️ SaaS
B2B • SaaS • Staffing
ScalableOS is a premier offshore staffing partner specializing in custom offshoring solutions for Managed Service Providers (MSPs) and Tax & Accounting firms. Based in the Philippines, ScalableOS provides dedicated teams that work as an extension of its clients' operations, ensuring full integration and management. The company focuses on delivering cost-effective solutions while maintaining a high standard of expertise, enabling businesses to maximize efficiency and performance through tailor-made staffing solutions.
Client Success Associate
🕒 4 days ago
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ScalableOS
201 - 500 employees
🤝 B2B
☁️ SaaS
B2B • SaaS • Staffing
ScalableOS is a premier offshore staffing partner specializing in custom offshoring solutions for Managed Service Providers (MSPs) and Tax & Accounting firms. Based in the Philippines, ScalableOS provides dedicated teams that work as an extension of its clients' operations, ensuring full integration and management. The company focuses on delivering cost-effective solutions while maintaining a high standard of expertise, enabling businesses to maximize efficiency and performance through tailor-made staffing solutions.
📋 Description
• Provides responsive, high-quality support for Select-level customers. • Serves as the primary point of contact for customer service escalation requests and account inquiries. • Collaborates closely with technical support teams and company stakeholders to deliver a seamless and responsive client experience. • Maintains positive relationships with Select-level accounts by addressing their needs promptly and efficiently. • Identifies potential service needs and communicates opportunities for additional support.
🎯 Requirements
• Bachelor’s degree in business administration, marketing, or a related field preferred but not required. • 1-2 years of experience in client success or account management • Fluent in American English; strong speaking and writing skills. • Excellent communication and interpersonal skills. • Strong organizational skills and attention to detail. • Ability to manage multiple priorities and projects simultaneously. • Knowledge of customer success principles and best practices. • Experience working with CRM systems and other customer success tools. • Passion for delivering exceptional customer service and building long-term relationships with customers
🏖️ Benefits
• Professional development opportunities
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