Customer Service, Admin Assistant

Job not on LinkedIn

🔥 0 minutes ago

🌐 Mexico, Colombia, +4 more countries – Remote

🇲🇽 Mexico – Remote 🇨🇴 Colombia – Remote 🇰🇪 Kenya – Remote 🇮🇳 India – Remote 🇵🇭 Philippines – Remote 🇿🇦 South Africa – Remote

💵 $1.3k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Administrative Assistant

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ScaleSource

WebsiteLinkedInAll Job Openings

11 - 50 employees

🎯 Recruiter

👥 HR Tech

🤝 B2B

Recruitment • HR Tech • B2B

ScaleSource is a remote staffing and hiring platform that connects U. S. employers with vetted international, timezone-aligned professionals for long-term roles. The company focuses on dedicated, reliable team members (not freelancers or temps), offering candidate sourcing, vetting, and payroll/administrative support to simplify hiring and reduce costs. ScaleSource positions itself as a B2B solution for businesses seeking scalable, remote talent and ongoing team growth.

📋 Description

• Answer and make calls, emails, texts, and chats • Book, confirm, reschedule, and remind customers about appointments • Resolve appointment issues calmly and promptly • Maintain accurate CRM or help desk notes and statuses • Schedule and track customer follow-ups • Handle routine administrative tasks • Escalate billing issues, complaints, and matters outside the role's scope according to onboarding processes • Identify and flag recurring communication or customer dissatisfaction patterns

🎯 Requirements

• 3+ years in a customer-facing or admin support role • Handled 60+ customer interactions a day for at least 6 consecutive months • 2+ years hands-on with a CRM or help desk tool: Zendesk, HubSpot, Salesforce, ServiceTitan, or similar • Comfortable managing multiple channels at once without losing track of what's outstanding • Written and spoken English genuinely fluent • Reliable internet connection that does not drop mid-call • Punctual and dependable attendance • Proactively communicates problems before they escalate • Follows through without needing reminders