Sales Support Representative, Full-Time

November 12

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SCAN

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Healthcare Insurance • B2C

SCAN is a mission-driven healthcare organization focused on reinventing aging by delivering evidence-based, patient-centered care and coverage for older adults. It operates an integrated portfolio including health insurance plans with innovative benefits, in-home and virtual primary care, support programs for caregivers and homebound older adults, and specialized services for vulnerable populations. SCAN also invests in and partners with companies that advance care models and resources to help older adults remain healthy and independent at home.

1001 - 5000 employees

Founded 1977

⚕️ Healthcare Insurance

👥 B2C

📋 Description

• Provide excellent customer service to our contracted brokers and SCAN Sales Representatives • Responds to questions regarding eligibility, network, formulary, benefit design, commissions • Accurately interpret and explain benefits and plan options • Provide follow-up to callers as needed to resolve the inquiry, in a timely fashion • Escalate appropriate issues to management, and route calls to internal departments when needed • Maintain professional knowledge of Medicare and SCAN benefits by successfully completing required training • Follow all state and regulatory guidelines by adhering to programs implemented by Compliance Department • Document all calls and action items in the Sales Support call log, according to department standards

🎯 Requirements

• G.E.D./High School or a comparable combination of education/experience and/or training will be considered equivalent to the education listed • 2+ years sales support experience in a call center environment • Excellent communication and time management skills • Bilingual, Spanish speaking, preferred • Strong interpersonal skills, including excellent written and verbal communication skills • Strong organizational skills • Ability to multitask • Ability to appropriately maintain confidentiality

🏖️ Benefits

• Medical Benefits • Paid Sick Time • Excellent 401(k) Retirement Saving Plan • Robust employee recognition program