Account Manager, Customer Success

Job not on LinkedIn

🔥 12 hours ago

🏄 California – Remote

🏄 California – Remote

💵 $80k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Scowtt

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2024

💼 Consulting

📣 Marketing

🤖 Artificial Intelligence

Consulting • Marketing • Artificial Intelligence

Scowtt is a B2B SaaS company that turns underutilized CRM and web signals into predictive models and AI-driven marketing and sales tools. Its product suite includes predictive modeling that scores leads by conversion probability, AI Marketing that pushes predictive signals into ad platforms (Google, Meta, TikTok, etc. ) to optimize campaigns, and AI Sales Agents that prioritize, qualify, and engage high-value leads via text, voice, or video. Scowtt integrates with major CRMs and ad platforms, emphasizes enterprise-grade security and compliance (SOC-2, GDPR), and focuses on improving ROAS and sales efficiency for customer-facing teams.

📋 Description

• Lead onboarding kickoffs and manage each step until the customer is live • Document and streamline onboarding steps into repeatable playbooks • Serve as the primary point of contact for key accounts after onboarding. • Build trusted, long-term relationships with executives and day-to-day stakeholders. • Drive product adoption, engagement, and measurable ROI for customers. • Monitor key success metrics to ensure customers reach or exceed their goals. • Proactively identify expansion opportunities (e.g, AI SDR) and partner with Sales to execute them. • Lead business reviews and strategic check-ins with customers. • Manage renewals and reduce churn risk through proactive engagement. • Gather customer feedback and translate it into actionable insights for Product and Engineering. • Advocate internally for customer needs while aligning with Scowtt’s roadmap. • Create case studies, testimonials, and references with Marketing.

🎯 Requirements

• 5–8 years of experience in account management, customer success, or client services, ideally in Ad-tech, SaaS or data/analytics platforms. • Proven track record of growing accounts, driving renewals, and achieving customer success outcomes. • Strong business acumen with the ability to link product value to customer objectives. • Comfortable working cross-functionally with Sales, Product, and Engineering. • Highly organized, empathetic, and skilled at building trust. • Experience in startups or high-growth environments preferred. • Bonus: familiarity with CRM tools, Google/META platforms, marketing automation platforms, Lookr and/or data analytics products.

🏖️ Benefits

• Competitive Compensation (Base plus Bonnus) • Startup Equity • Health, Dental and Vision Insurance • Career Growth Opportunities