Customer Support Agent

🔥 16 hours ago

🇦🇷 Argentina – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Scribe

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

☁️ SaaS

⚡ Productivity

🏢 Enterprise

SaaS • Productivity • Enterprise

Scribe is a workflow automation platform that enhances team productivity by automatically creating and sharing step-by-step guides for internal processes. Designed for operations, customer service, and HR teams, it simplifies documentation, training, and onboarding by leveraging AI to generate SOPs, training materials, and process overviews. Scribe enables organizations to centralize their knowledge, reduce training times, and improve compliance with its easy-to-use features and integrations across various platforms.

📋 Description

• Resolve customer issues across channels with speed, accuracy, and clear communication • Build sufficient product expertise to answer complex technical questions independently • Escalate appropriate issues to the appropriate teams with necessary context • Identify recurring customer problems and convert them into documentation, process fixes, or product feedback • Strengthen internal resources to make future answers faster • Partner with Customer Success, Product, and Engineering to resolve customer-reported issues • Handle increasingly complex or ambiguous cases while developing judgment • Help shape evolving support processes and the overall support function

🎯 Requirements

• Native English speaker who writes and speaks with clarity and precision • 2–3 years in a customer support role, handling real ticket volume and real edge cases • Experience with Zendesk, Notion, and Stripe, or ability to learn similar tools quickly • Ability to research answers independently • Ability to stay calm and keep moving when products change or processes are not fully defined • Ability to explain technical or product concepts in plain language without losing accuracy • Hands-on experience with AI tools like Claude or Dust in a support or workflow context (nice to have) • Experience contributing to support documentation or knowledge bases (nice to have) • Background supporting a technical or fast-changing product (nice to have) • Must be permanently based in Argentina • Spoken and written English fluency/proficiency required • Customer-facing experience in a SaaS company • Legally authorized to work in Buenos Aires, Argentina

🏖️ Benefits

• Flexible paid time off and company holidays • Home office stipend • Monthly budgets for office space, if needed, and team buildings