Real Time Analyst

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SDKIntel

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2021

🔐 Security

🏢 Enterprise

☁️ SaaS

Security • Enterprise • SaaS

SDKIntel is a company that provides mobile SDK intelligence for iOS and Android, delivering deep, high-confidence detection of third-party SDKs embedded in published apps. They run binary-level analysis (including iOS decryption where possible) and strict Android inspection beyond manifest scraping, producing structured intelligence briefs (JSON, XLSX, PDF) focused on target verticals (e. g. , EU Fintech, EU Health, EU Banking). Their product tracks SDK footprints and movements over time (new entrants, exits, version changes) and is aimed at SDK vendors, security & compliance teams, and M&A/investment buyers. Deliverables include analyst walkthroughs, bespoke scopes, and ongoing data feeds or API access. The team emphasizes no-false-positive methodology, fresh runs per brief, and deep expertise in mobile data acquisition and binary analysis.

📋 Description

• Track agent activity in 30-minute intervals using Shiftboard and internal dashboards. • Move agents between queues (e.g., Chat, Desktop) based on real-time demand and adherence status. • Place agents offline if they are not scheduled or committed for the current interval. • Monitor long calls and escalate when agents exceed expected durations. • Monitor designated client Slack channels for real-time requests and updates. • Respond to client inquiries with urgency and professionalism, maintaining tight turnaround expectations. • Coordinate with ARAs and program leads to ensure Slack communications are acknowledged and acted upon. • Use Shiftboard to manage agent commits, trades, and schedule adherence. • Ensure agents are properly skilled and assigned to the correct queues. • Monitor Tradeboard for released shifts and reassign as needed. • Maintain logs of queue movements, adherence violations, and Slack interactions. • Provide daily summaries of staffing actions, agent status, and client communications.

🎯 Requirements

• 1+ years in contact center operations, workforce management, or real-time monitoring. • Proficiency in Shiftboard, Slack, and WFM tools (e.g., Serenova, Amazon Connect) highly desired. • Strong analytical and decision-making skills. • Excellent written and verbal communication. • Ability to work independently in a fast-paced, remote environment. • Strong attention to detail and multitasking skills. • Experience managing agent commits and trades in Shiftboard preferred. • Familiarity with Slack etiquette and client-facing communication protocols. • Understanding of agent skilling and de-skilling workflows. • Comfort with real-time staffing tools and dashboards.

🏖️ Benefits

• Flexible work schedule that includes days, nights, overnights, weekends, and holidays as needed to support US business hours