Customer Support Engineer, FinTech

🔥 0 minutes ago

🌐 Colombia, Argentina, +1 more countries – Remote

🇨🇴 Colombia – Remote 🇦🇷 Argentina – Remote 🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 35 days.
• No salary listed.

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SD Solutions

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

SD Solutions is a company that specializes in providing a variety of staffing and outsourcing solutions aimed at driving IT-driven businesses towards growth. The company offers services such as Staff Augmentation, Recruitment Process Outsourcing (RPO), Business Process Outsourcing (BPO), and Employer of Record (EoR), which allow businesses to hire globally without the need to establish a legal entity abroad. SD Solutions focuses on empowering businesses with comprehensive services tailored for global expansion and offers strategic guidance and consulting. They provide dedicated engineering, data science, and DevOps teams to ensure seamless technological evolution. With significant experience and a strong track record, SD Solutions helps businesses scale and transform dynamically.

📋 Description

• Provide B2B support to clients using services to make payments to employees, partners, and affiliates • Provide B2C support to payees receiving funds through the platform, guiding them through withdrawal methods and general inquiries • Collaborate with partners to gather information needed to resolve issues • Explain basic troubleshooting steps to clients • Communicate relevant technical issues to supervisors or tech support as required • Review and prioritize all unassigned tickets immediately • Revisit open tickets awaiting responses from clients or other departments • Resolve tickets promptly and accurately while upholding high standards of customer care • Work with internal departments such as Compliance to address inquiries

🎯 Requirements

• Proven experience in a customer support role, ideally in a SaaS or tech environment • Demonstrated ability to reassure clients, communicate clearly, and personalize interactions • Aptitude for understanding complex issues and delivering comprehensive solutions • Capable of prioritizing and responding to support tickets promptly, meeting the goal of a near-instant first response time • Understanding of the finance world is an advantage • Additional language proficiency is a plus

🏖️ Benefits

• SD Solutions is a staffing company operating globally; contact them for more details about the benefits offered

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