Patient Advocacy Audit Specialist, HealthTech

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SD Solutions

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤝 B2B

🎯 Recruiter

🏢 Enterprise

B2B • Recruitment • Enterprise

SD Solutions is a company that specializes in providing a variety of staffing and outsourcing solutions aimed at driving IT-driven businesses towards growth. The company offers services such as Staff Augmentation, Recruitment Process Outsourcing (RPO), Business Process Outsourcing (BPO), and Employer of Record (EoR), which allow businesses to hire globally without the need to establish a legal entity abroad. SD Solutions focuses on empowering businesses with comprehensive services tailored for global expansion and offers strategic guidance and consulting. They provide dedicated engineering, data science, and DevOps teams to ensure seamless technological evolution. With significant experience and a strong track record, SD Solutions helps businesses scale and transform dynamically.

📋 Description

• Review and audit the work performed by Patient Advocates • Ensure tasks are completed accurately and in alignment with program requirements and client expectations • Identify revenue recovery opportunities and surface actionable findings to leadership • Support the Patient Advocacy team with quality control function • Review rejected tasks in MAP on a daily basis • Verify that the correct rejection code was applied for each rejected task • Identify rejection code errors where the underlying enrollment, order, or claim remains actionable • Document and track quality findings to support identification of opportunities to improve patient advocacy workflows, tools, and services • Prepare audit finding reports and submit structured feedback to the Director of Patient Advocacy • Participate in calibration sessions to align audit standards with operational expectations.

🎯 Requirements

• High school diploma or equivalent required; associates degree or higher preferred • Prior experience in a healthcare, patient access, billing, or quality assurance environment strongly preferred • Familiarity with patient assistance programs, copay support, or pharmaceutical access programs is a plus • Experience with healthcare Electronic Health Records (EHRs) such as EPIC, Cerner, Meditech, or Allscripts preferred • Proficient computer skills with advanced Microsoft Office capabilities (assessment may be administered) • Ability to navigate multiple computer systems and platforms simultaneously • Basic knowledge of medical terminology preferred • Experience with audit tools, quality tracking systems, or case management platforms is a plus • Exceptional attention to detail with a sharp eye for errors and inconsistencies • Strong analytical and critical thinking skills • Clear written and verbal communication skills for documenting and reporting findings • Ability to work independently with minimal supervision in a remote environment • Organizational discipline and ability to manage a high volume of audit cases • Flexibility to adapt to evolving workflows, program changes, and shifting priorities.

🏖️ Benefits

• Contact us to get more details about the benefits we offer.