Customer Delivery Lead

🕒 August 20

🇵🇱 Poland – Remote

⏰ Full Time

🟠 Senior

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SD Worx

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1945

💼 Consulting

⚖️ Legal

🛡️ Insurance

Consulting • Legal • Insurance

SD Worx is a leading HR technology company that offers comprehensive staffing and career solutions. It specializes in providing payroll, workforce management, and human resources services across multiple locations in Europe. With a commitment to positive work environments and flexibility, SD Worx employs a diverse workforce and offers hybrid and remote work opportunities. The company has a strong European presence with local expertise in 26 countries, fostering diversity and innovation in its operations.

📋 Description

• Act as the primary contact for customers regarding all service-related topics • Build and maintain strong, trust-based relationships with customers and stakeholders • Align priorities within the squad and manage backlog, workload, and delivery progress • Ensure delivery in line with SLA, SOW, and contractual agreements • Proactively communicate on service performance, risks, and issues • Monitor customer satisfaction and manage escalations in coordination with stakeholders • Review time registrations and support financial follow-up and invoicing • Monitor and manage customer profitability, ensuring alignment between effort and contract • Coordinate with internal teams, partners, and international delivery hubs

🎯 Requirements

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, HR or a related field • Fluent in Polish and English • Experience in service delivery / AMS / IT service management • Experience in project or delivery management • Strong understanding of customer relationship management and governance • Excellent communication and stakeholder management skills • Ability to prioritize, manage workload, and operate in a dynamic environment • Experience with SAP HCM solutions, preferably in AMS environments • Knowledge of Agile / Lean ways of working • Experience working with distributed (onshore/offshore) teams • Understanding of SLA/KPI management and financial tracking

🏖️ Benefits

• Opportunity to showcase talents and grow • Diversity and inclusion in the workplace