Implementation Manager

🔥 12 hours ago

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Second Nature

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

☁️ SaaS

🏠 Real Estate

🤝 B2B

💰 $16.4M Series C on 2020-03

SaaS • Real Estate • B2B

Second Nature is a Resident Experience Platform that helps property managers personalize and automate resident onboarding and benefits. Its software combines Resident Onboarding, customizable Resident Benefits Packages, and an orchestration engine called Maestro to streamline leases, move-in tasks, credit-building, renters insurance, utilities, and other resident services. Delivered as a cloud platform for property management companies, Second Nature aims to improve resident retention, reduce delinquencies and maintenance costs, and increase operational efficiency.

📋 Description

• Lead clients through the full implementation funnel: discovery → onboarding → activation → handoff. • Conduct thorough discovery to uncover client goals, needs, and potential roadblocks; proactively handle objections. • Deliver targeted training and hands-on guidance with Property Managers for Resident Benefits Package (RBP) setup and usage. • Ensure clients deliver on their commitments and stay on track through the journey. • Partner closely with Sales to ensure alignment on deliverables and expectations. • Build trust and credibility with stakeholders at all levels; communicate tactfully and manage changing expectations. • Manage projects end-to-end: set timelines, coordinate stakeholders, and drive accountability. • Navigate ambiguity effectively, solving problems in fast-paced, evolving environments. • Serve as a process consultant—building, refining, and scaling implementation workflows. • Use tech tools (CRM, automation, AI-powered platforms) to enhance efficiency and client experience.

🎯 Requirements

• 2+ years of direct implementation experience at a tech-enabled or transactional business; PropTech background is a strong plus. • Proven ability to lead clients through implementation or onboarding processes that involve change management. • Skilled at holding clients accountable to agreed deliverables and timelines. • Strong in discovery, objection handling, and consultative client engagement. • High emotional intelligence with excellent stakeholder management and communication skills. • Big-picture thinker - able to understand end-to-end processes and data flows across functions. • Proactive, self-driven, and able to operate in fast-moving, ambiguous environments. • Passionate about designing scalable processes and driving operational excellence. • Comfortable collaborating cross-functionally (Sales, Product, Operations, CS).

🏖️ Benefits

• Health First: Medical, Dental, Vision, Life Insurance, & 401K Plan • Location: Work remotely from anywhere in the US • Flexibility: Open PTO and sick days • Training: A supportive team to help you grow your career and unlock your full potential • Growth: The opportunity to get in on the ground floor of a fast-growing startup that’s designing and developing an exciting category