Claims Manager – Travel Insurance

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Sedgwick

WebsiteLinkedInAll Job Openings

10,000+ employees

🏢 Enterprise

📋 Compliance

Insurance • Enterprise • Compliance

Sedgwick is a global provider of technology-enabled risk, benefits, and integrated business solutions. They help people and organizations by managing and mitigating risk with solutions in accident, health, disability, unemployment compensation, and liability claims administration, among others. Sedgwick offers services such as claims administration, building consulting, forensic accounting, and forensic engineering. Their specialties include property restoration, brand protection, and loss prevention across several industries, including agriculture, construction, and environmental sectors. The company emphasizes diversity, equity, and inclusion (DEI) as well as environmental, social, and governance (ESG) practices.

📋 Description

• Handle and process travel insurance claims (lost baggage, medical expenses, trip interruption, etc.), with a focus on the French market • Communicate daily with policyholders, service providers and partners in France and internationally • Analyze coverages and determine claim eligibility and settlements • Manage administrative follow-up and update case files in our systems • Contribute to continuous improvement of processes and service quality

🎯 Requirements

• Degree in insurance (e.g., BTS Assurance, Professional Bachelor's) or equivalent commercial training • Excellent command of French (native level or equivalent) and a good level of German and English, both spoken and written • Strong customer-service orientation, good interpersonal skills and excellent communication • Comfortable with IT tools, particularly MS Office; experience with claims management systems is a plus • Organized, autonomous and a team player

🏖️ Benefits

• A varied and responsible role within a close-knit team, with the advantages of a large international group • Flexible arrangement with 100% remote work, including full home-office equipment provided • Ongoing training opportunities via Workday Learning and Sedgwick University • Attractive benefits: Wellpass (fitness & wellness), bike leasing, employee savings/profit-sharing plan, parking, beverages and snacks at the office if you choose to attend • 30 days of paid leave plus December 24 and 31 off • Up to 20 days of remote work abroad (“workation”) • A friendly work environment… dogs are welcome too • Supportive, caring colleagues who are always ready to assist you daily