Senior Customer Success Manager – Industrial Analytics

🕒 April 28

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Seeq Corporation

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51 - 200 employees

Seeq Corporation develops software and services that accelerate industrial process analytics on industrial process data.

📋 Description

• Understand their strategic goals and proactively create success plans to drive measurable outcomes. • Lead quarterly success reviews, share insights on product updates, and guide customers on their journey to achieve maximum ROI. • Oversee onboarding, promote training opportunities, build customer communities, and keep engagement high. • Manage the renewal process, minimize churn, and partner with Sales to identify expansion, cross-sell, and upsell opportunities. • Anticipate challenges, connect customers to the right internal resources, and advocate for new product features when needed. • Work closely with Product, Training, Support, and Sales teams to deliver a world-class customer experience.

🎯 Requirements

• 7+ years in a customer-facing role within B2B SaaS, technology, or industrial/manufacturing organizations. • Experience working with customers in process manufacturing industries (e.g., chemicals, oil & gas, food & beverage, pharmaceuticals) and understanding their workflows and challenges. • Proven track record leading large, cross-functional projects or programs (e.g., digital transformation, analytics rollouts, or multi-site initiatives). • Ability to translate technical solutions into business value for process manufacturing clients. • Strong knowledge of process manufacturing operations and KPIs to drive adoption and success. • Proven ability to engage with senior leaders (Director+) at Fortune 500 companies and build lasting relationships. • Experience managing renewals and driving account growth in complex, global organizations. • Strong business acumen with a data-driven mindset—you know how to use customer health indicators to pivot strategies when needed. • Comfort navigating enterprise IT/OT environments; knowledge of time-series and industrial data analytics is a plus. • Skilled at translating corporate objectives into actionable customer strategies and delivering executive-ready presentations. • Current or prior experience using Seeq's product is a huge plus.

🏖️ Benefits

• Internet and mobile phone reimbursements • Generous home office allowance • The best co-workers (we've analyzed the data, so we know it's true.) • Pet-friendly workspace (your dog will be so happy to have you home) • You love your job!