Inside Account Manager

November 7

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

🦅 H1B Visa Sponsor

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Concentra

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Healthcare Insurance • Biotechnology • Wellness

Concentra is a leading provider of healthcare services, focusing on rehabilitation and recovery for patients with critical illnesses and injuries. With an extensive network of inpatient rehabilitation hospitals and outpatient centers across the United States, Concentra is committed to delivering exceptional patient care that promotes healing and quality of life. Their team of over 45,000 healthcare professionals works collaboratively to design personalized treatment plans aimed at restoring function and facilitating a smooth transition from hospital to home.

10,000+ employees

⚕️ Healthcare Insurance

🧬 Biotechnology

🧘 Wellness

📋 Description

• Serve as the main point of contact for assigned customer accounts • Virtually meet with assigned customers to conduct periodic account reviews, stewardship meetings, and addressing customer pain points • Develop and maintain a deep understanding of customer needs, business goals, and challenges • Proactively engage customers to ensure satisfaction and address potential issues before they escalate • Review complex account data and practice critical thinking skills to uncover errors in account data that lead to service delivery problems and/or billing issues • Identify opportunities for upselling or cross-selling additional products and services that align with customer needs • Partner with Operations and Sales to maximize account growth potential • Regularly update and maintain accurate customer records in CCM system • Record interactions with customers in Microsoft Dynamics (CRM) and Salesloft • Collaborate with internal teams to resolve customer concerns and ensure timely service delivery • Provide exceptional service through responsiveness, transparency, and follow-through • Advise customer on Concentra processes, including onboarding support when needed

🎯 Requirements

• Bachelor’s Degree; Major: Business Administration, Marketing or related field • Degree must be from an accredited college or university. • In lieu of higher education, the ratio is 1:1, meaning one year of college equals one year of work experience and vice-versa • At least two years of experience in virtual account management, sales or customer service. • Healthcare industry, occupational health care or workers’ compensation industry is preferred • Experience with sales, marketing and communications is preferred • Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism • The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies • Must be able to analyze complex customer data to make corrections and identify root issues • Must be able to maintain composure and professionalism when handling customer complaints and working with internal colleagues toward a resolution • Excellent oral and written communication skills, especially with virtual communication.

🏖️ Benefits

• 401(k) Retirement Plan with Employer Match • Medical, Vision, Prescription, Telehealth, & Dental Plans • Life & Disability Insurance • Paid Time Off • Colleague Referral Bonus Program • Tuition Reimbursement • Commuter Benefits • Dependent Care Spending Account • Employee Discounts