Senior Technical Account Manager, EMEA

🕒 March 30

🏄 California, Colorado, +17 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🏛️ District of Columbia – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🏰 Missouri – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Account Manager

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Semgrep

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🔒 Cybersecurity

☁️ SaaS

Cybersecurity • SaaS

Semgrep is an application security company that provides a SaaS AppSec platform focused on static application security testing (SAST), software composition analysis (SCA) for supply chain vulnerabilities, and secrets detection. It combines fast, code-aware rule-based scanning, community and managed rules, and AI-powered triage and fix recommendations to reduce false positives and integrate security feedback into developer workflows and CI/CD pipelines. Semgrep's products and engine are designed to help engineering and security teams automate, scale, and operationalize security across organizations.

📋 Description

• Host monthly check-in’s with customers to understand their successes and challenges • Speak with technical stakeholders within our customer base and internally within Semgrep • Create personalized success plans for customers to ensure they grow the value of using our platform • Partner with Sales to host executive business reviews with practitioners and the executive buyers • Collaborate with Tech Support to resolve bug tickets, and with Product to submit and follow up on feature requests • Advocate on behalf of your customers for product roadmap items to evolve our product suite and features • De-escalate urgent issues that may introduce churn risk • Evolve our best practices to deliver exceptional service to our customers • Contribute to documentation to widen the available information for how to use our products

🎯 Requirements

• 5v+ years of experience working in a customer facing role - prior experience as a Technical Account Manager, Account Manager, or Product Manager for a highly technical product is preferred • A deep understanding of developer workflows and build systems, including CI / CD environments such as GitHub Actions, GitLab, Circle CI, Jenkins, and Buildkite and SCM environments such as Git, SVN, Perforce etc. • Strategic thinker with deep customer empathy; ability to create and execute plans to grow accounts • Excellent written and verbal communication skills with the ability to influence with an executive presence • Familiarity with Web Application Security concepts including OWASP Top 10. • A background or genuine interest in DevSecOps or AppSec • Engineering or technical degree from a four year college or university

🏖️ Benefits

• Competitive, market-aligned benefits program that meets or exceeds local market standards • Compensation bands for fair negotiation and compensation • Internal compensation bands updated based on market data • Investment in employee well-being and long-term success