ADA Leave Administration Specialist

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Senture, LLC

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2003

🤝 B2B

🏢 Enterprise

B2B • Customer Support • Enterprise

Senture, LLC is a leading provider of multichannel contact center and business process outsourcing (BPO) solutions. The company partners with clients to elevate customer interactions through strategic insights and effective service delivery. With a strong emphasis on technical support and customer satisfaction, Senture operates in both public and private sectors, leveraging their 20 years of experience and over 4,000 employees to drive performance and exceed client goals.

📋 Description

• Effectively interpret and communicate Company policies and practices, regarding Leave of Absence, ADA and Religious Accommodations with the ability to educate employees and managers. • Act as the main POC for employees regarding all ADA and religious accommodation requests and engaging in the interactive process. • Document/implement/and communication final determination as appropriate. • Function as a SME for all Federal and State accommodation and benefit regulations and guidelines. • Track all ADA accommodation end dates engaging with employees regarding next steps. • Assist with payroll inquiries related to any paid time off policies and procedures. • Assist in conducting annual local, state, and federal audit requirements and update systems to follow all state and federal paid time off laws. • Respond to all ADA and Leave inquiries within established SLAs. • Document all cases reported both in and outside of the case management system as appropriate and within standard SLA’s. • Support other HR departments as needed, in processing ticket volume. • Other job duties as assigned.

🎯 Requirements

• 2+ years of experience managing and/or administering Leave of Absence processes or related HR leave compliance functions • High school diploma or equivalent. • Strong knowledge of ADA, FMLA, and applicable federal, state, and local leave and accommodation regulations • Experience interpreting and clearly communicating HR policies, benefits, and procedures to employees and managers • Ability to maintain accurate case documentation and meet established SLAs in a fast-paced, high-volume environment • Strong analytical skills with the ability to identify trends, patterns, and root causes using data • Excellent interpersonal and communication skills , with the ability to handle sensitive employee matters with discretion and empathy • Demonstrated collaboration skills, with experience partnering cross-functionally (HR, payroll, leadership) • Strong organizational and time management skills, including the ability to manage competing priorities and deadlines • Proficiency in HR systems, case management tools, and Microsoft Office or Google Suite (or similar technologies) • Ability to adapt to changing priorities, regulations, and business needs. Change-ready mindset.

🏖️ Benefits

• Health insurance • Remote work options • Professional development opportunities