Level 1 Application Support Analyst – Workday, Zip

Job not on LinkedIn

🔥 12 hours ago

🇲🇽 Mexico – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sequoia Connect

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Sequoia Connect is a company that specializes in IT advisory and talent services particularly focused on digital transformation. They provide headhunting services for technology specialists, IT consulting, and recruitment process outsourcing. With operations spread across multiple countries including the USA, Mexico, India, and regions in Latin America, they connect technologists with global companies. They aim to optimize processes, reduce operating costs, and maintain high standards of technological innovation. Sequoia Connect supports digital transformation for both multinational corporations and agile startups, serving over 700 clients across 50+ countries.

📋 Description

• Receive, log, categorize, and prioritize incidents and service requests through the designated IT service management platform • Provide initial troubleshooting for login, access, navigation, and basic application functionality issues • Guide users through Workday self-service tasks and Zip purchasing requests, approval steps, and status inquiries • Troubleshoot browser and session issues and coordinate SSO or MFA incidents with the identity support team • Fulfill standard service requests within assigned permissions and approved procedures • Collect error messages, screenshots, reproduction steps, and business impact before escalating unresolved issues • Route configuration, integration, data, and advanced functional issues to Level 2 support, application administrators, or business process owners • Maintain ticket ownership and provide timely user updates through resolution • Follow service level agreements, escalation procedures, and incident management practices • Maintain knowledge articles and identify recurring issues or self-service improvement opportunities • Handle employee, supplier, and financial information according to security and confidentiality requirements

🎯 Requirements

• 2–3 years of experience in a service desk, technical support, or application support role • Experience supporting enterprise applications and troubleshooting common web application issues • Familiarity with ticketing platforms such as ServiceNow, Jira Service Management, or equivalent • Basic understanding of incident management, request fulfillment, prioritization, and escalation • Customer service mindset, structured troubleshooting skills, and attention to detail • Ability to follow documented procedures and collaborate with technical and business teams • Resilience, emotional intelligence, and focus on agile delivery • Understanding of the difference between coding and engineering • Advanced oral English • Advanced Spanish • Strong English communication skills, both written and verbal • Hands-on experience with Workday or Zip is desired • Familiarity with cloud-native foundations or AI coding assistants is desired

🏖️ Benefits

• Remote work arrangement, depending on specific project needs • Continuous learning and professional growth opportunities • Exposure to complex engineering challenges and global delivery centers • Collaboration with international teams • World-class, high-impact projects

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