Data Center Technical Documentation Specialist

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Serverfarm

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1999

🏢 Enterprise

📡 Telecommunications

☁️ SaaS

💰 Debt Financing on 2021-10

Enterprise • Telecommunications • SaaS

Serverfarm is a global leader in Data Center Management as a Service (DMaaS), providing colocation, data center design, and IT infrastructure management solutions. For over 25 years, Serverfarm has maximized operational efficiencies and managed critical IT environments for top enterprises worldwide. With a modern and award-winning portfolio of data centers, they offer flexible and sustainable solutions that enhance performance and reduce carbon emissions. Serverfarm's expert team and sophisticated InCommand DMaaS platform provide robust management of data centers, helping enterprises focus on innovation while optimizing their IT infrastructure.

📋 Description

• Review technical training scripts, lesson plans, and sequence of operations (SOO) documentation for accuracy, consistency, and alignment with Serverfarm operating procedures • Validate training assessments to confirm they measure real competency and operational readiness at the appropriate technician role levels • Identify gaps, outdated content, and inconsistencies across the training library and drive updates to keep materials current • Partner with operations, engineering, and learning and development teams to ensure training content supports Serverfarm's business objectives and operational maturity model • Review vendor technical bulletins and product updates for impact on Serverfarm operations and training requirements • Engage with equipment vendors and internal engineering stakeholders to ensure vendor-specific content is accurate and correctly contextualized for Serverfarm environments • Provide clear, constructive written and verbal feedback on technical and training documentation to both technical and non-technical audiences • Support standardization of training content across Serverfarm sites while allowing for site-specific requirements where necessary

🎯 Requirements

• Hands-on experience as a data center technician • Working knowledge of critical infrastructure systems including electrical distribution, mechanical cooling, and associated monitoring and control systems • Solid understanding of system design and sequence of operations (SOO) • Familiarity with data center industry best practices for safety, security, availability, and reliability • Ability to take complex technical information and turn it into clear, usable content for technicians at varying experience levels • Strong written and verbal communication skills with the ability to give direct, constructive feedback on documentation • Comfortable engaging with both technical and non-technical stakeholders including technicians, engineers, trainers, vendors, and leadership • Detail-oriented with a quality and governance mindset • Confident in reviewing content and requesting changes based on operational risk and accuracy • Collaborative, pragmatic, and safety-focused • Experience reviewing technical documents or training content is a plus, not a requirement

🏖️ Benefits

• paid time off • paid holidays • 401k • FULL coverage medical • dental • vision