Director, Product Design

🔥 25 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🔴 Lead

🎨 Product Designer (UI/UX)

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

ServiceNow

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2004

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

💰 Post-IPO Equity on 2022-12

Enterprise • SaaS • Artificial Intelligence

ServiceNow is a platform that offers AI-powered solutions and automation for businesses to enhance productivity and streamline workflows. Its AI agents are designed to autonomously learn, reason, make decisions, and take action to transform business processes across various domains such as IT, HR, customer service, and app development. The platform enables organizations to integrate data from diverse sources, facilitating business transformation and operational efficiency. Recognized for its leadership in AI IT service management and trusted by a significant portion of the Fortune 500, ServiceNow collaborates with other global leaders like Microsoft and AWS to bring advanced AI capabilities to modernize business operations.

📋 Description

• Collaborate with Product teams to deliver UX that improves workplace collaboration and productivity • Directly lead and manage 8–10 designers and/or managers • Use design thinking to develop experiences involving AI, Machine Learning, and mobile technology • Oversee a portfolio of products while mentoring and managing team members • Partner with Product and Engineering on strategic definition, planning, architecture, and execution of product roadmaps • Ensure a unified and cohesive experience across the ServiceNow ecosystem • Lead user needs assessment, task analysis, user profiling, user research, competitive analysis, and user testing • Develop usability plans, high-level task flows, storyboards, and design documents to communicate concepts and vision • Iterate task scenarios, navigation maps, flows, and state-transition diagrams to document design decisions • Oversee detailed mockups, prototypes, and behavior specifications • Ensure consistent experiences across mobile and desktop platforms • Participate in development and maintenance of the company design system • Oversee UI layouts, controls, labels, and graphical elements for mobile and desktop software • Participate in user experience specifications, testing, evaluation, and documentation • Collaborate with product management on UX ideation and innovation

🎯 Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving • 15+ years of enterprise product design experience • An inspiring portfolio representing the process used to build great experiences • Demonstrated experience defining and/or working with robust design systems • Demonstration of accessible projects built • At least 8 years of visual and interaction design experience, with 5 years of Experience Design or equivalent • At least 3+ years of experience managing design teams • Expertise with Sketch, Photoshop, or other design tools • Ability to rapidly prototype in Axure, Keynote, Framer, Principle, or similar tools • Ability to understand and distill complex problems into clean solutions • Strong written and verbal English communication skills • Excellent teamwork, communication, and technical problem-solving skills • Experience working inside an iterative and agile development environment • Ability to work with minimal supervision in a fluid, fast-paced, truly agile environment • High level of initiative, good sense of humor, and a “make it work” ethos • Ability to travel up to 20% of the year • Expertise in one or more product spaces: IT Security Management, IT Operations Management, Security Operations, HR Service Delivery, Customer Service Management (CSM), or Finance & Legal • Experience creating content and/or designing in compliance with WCAG 2.0/2.1 AA guidelines is a plus

🏖️ Benefits

• Flexible or remote work persona • Equal opportunity employment • Reasonable accommodation during the application process • Accessible and inclusive candidate experience

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume