Senior Director, Fintech Partnerships, Strategy

November 5

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ServiceTitan

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SaaS • B2B • Marketplace

ServiceTitan is a comprehensive software platform designed for the trades industry, providing solutions to enhance productivity and profitability for businesses. It offers a variety of features including dispatching, scheduling, marketing, reporting, and customer experience tools, tailored for trades like plumbing, HVAC, electrical services, and more. ServiceTitan seeks to empower businesses by optimizing operations, improving cash flow, and delivering superior customer experiences through an all-in-one platform. The software includes real-time data analytics, financing options, and mobile capabilities to support the operational needs of contractors and increase their revenue streams. By consolidating multiple business functions into a single platform, ServiceTitan aims to help contractors grow profitably and efficiently.

1001 - 5000 employees

Founded 2012

☁️ SaaS

🤝 B2B

🏪 Marketplace

💰 $200M Series G on 2021-06

📋 Description

• Identify, evaluate, drive, and lead new and existing strategy initiatives focused on Fintech opportunities (e.g., payments, financing, lending, banking, etc.), typically enabled through partner and vendor relationships. • Contribute to the definition and development of fintech product/business strategy with the leadership team. • Collaborate with key cross-functional stakeholders (Product, Design, Engineering, Product Marketing, and Operations) to develop and validate solutions in the embedded fintech space. • Develop and present business cases with ongoing quantitative and qualitative analyses, customer validation, and recommendations to senior leadership. • Work closely with leadership on strategic Fintech bets that have an outsized impact on the Trades space. • Research and arm internal teams with business landscape knowledge of Fintech competitors, insights, and trends. • Develop partnership strategy, explore, source, negotiate or renegotiate agreements, and own ongoing management. • Drive Partner/Vendor/Ecosystem Strategy in alignment with the global fintech strategy. • Evaluate potential partner/vendor opportunities to power expansion products and services. • Own intake, management, and resolution of strategic partner and tri-party (internal/customer/partner) issues, and/or escalations related to fintech, serving as the key point contact for partner executive stakeholders. • Develop and manage future partner program management structure, internal tracking/tooling/process, standards terms, and performance measurement. • Drive iterative/continuous improvements to fintech standard operating processes and procedures. • Responsible for consolidating and driving prioritization for strategic insights, operations, and analytics/data insights/reporting. • Serve as a key POC for FP&A, ops, and BI on KPI insights, forecasting/reforecasting process and reporting mechanisms. • Contribute standard monthly performance reporting, MBRs/QBRs, holding internal teams and external parties accountable to deliver data within SLAs along with strategic customer/partner rebate tracking and delivery. • Contribute to go-to-market strategy to launch or enhance fintech products.

🎯 Requirements

• 10+ years of work experience in consulting, strategy, or a similar role driving new growth initiatives cross-functionally, including 3+ years experience in financial technology, payments or embedded finance. • Subject matter expertise with payment processing (acquiring and issuing) and/or lending (consumer and business). • Familiarity with credit card interchange mechanics and payments value chain, as well as fundamentals of the lending business model. • Proven track record in partner relationship management at senior leadership levels, including sourcing, negotiating, and driving internal and external accountability for performance and compliance with contract terms. • Deep expertise conducting quantitative and qualitative analysis (high proficiency with spreadsheet tools and financial forecasting and modeling). • Demonstrated excellence in cross-functional collaboration, executive presence, and communication. • Ability to distill complex concepts into structured frameworks, clear and succinct memos, and concrete action plans. • Ability to thrive through ambiguity in a dynamic working environment; know how to balance velocity with appropriate depth and attention to detail. • Experience in B2B technology preferred.

🏖️ Benefits

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. • Comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. • Great work is rewarded through Bonusly, peer-nominated awards, and more. • Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical. • Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on-demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.